What should I do if the app says "Unable to join network EZVIZ_SN" during the configuration process

If you see "Unable to join network EZVIZ_SN" (the SN of your EZVIZ camera) or if you cannot connect to the Device AP during network configuration, we suggest you reset your camera by pressing the reset button for 4-5 seconds and restart the setup procedure.

Before doing so, please make sure that

1. Make sure that you have turned off the cellular data on your phone.

2. Make sure your device is in configuration mode. You can easily tell if the camera is ready by checking if the indicator light flashes blue quickly.

3. When configuring the network, make sure that your EZVIZ device is close to your Wi-Fi router. We recommend that you keep the distance less than 1.5 meters.

If the problem persists, please try the following method:

1. Please check if you can find a Wi-Fi starting with EZVIZ_XXXXXX (the SN of your EZVIZ camera) in the Wi-Fi list of your phone;

2. If yes, please check if you can connect it manually. The password for the device Wi-Fi should be "EZVIZ_verification code" (a 6-digit capital letter code that you can find on the device label). If you're having trouble locating the device verification code, please refer to: Where to find the EZVIZ device verification code;

3. After the connection, go back to the EZVIZ app to complete the network configuration.

If the issue remains unresolved, please contact the EZVIZ support team for further assistance.