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If you are experiencing difficulties with audio pickup during live view or playback, please follow the steps below:
1. Make sure that the volume icon is not muted and that the Audio Settings are also enabled on the Device Settings page.
2. Check that the speaker volume on your phone is turned up and working properly. You can go to your phone's settings page to check the sound settings, make sure the media sound is turned on, and the phone is not in Do Not Disturb or Focus mode (for iPhone).
3. If your EZVIZ devices support two-way talk, please check if you can hear any sound when using two-way talk.
If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.
