The latest version of Mozilla Firefox, version 52, drops support for Netscape Plugin API (NPAPI). Plugins such as the EZVIZ plugin, Silverlight, Java, and Acrobat are no longer supported. The EZVIZ Web App uses the EZVIZ plugin to access authenticated streaming video from EZVIZ devices, and since EZVIZ plugin no longer works on Firefox 52, Firefox users are blocked from loading the plugin and always redirected to the service plugin download page. Please note that customers using Firefox 51 or earlier are not affected.
Firefox users may download and install Firefox 52 ESR (Extended Support Release) which still supports the EZVIZ plugin.
To find out more about Firefox 52 ESR, please visit: https://www.mozilla.org/en-US/firefox/organizations/
Firefox 52 and Firefox 52 ESR browsers can co-exist on the same computer. We recommend customers to keep both versions.
Users may follow the steps below to install Firefox ESR on Windows and Mac OS:
Windows
1. Download Firefox 52 ESR following the link below:
https://www.mozilla.org/en-US/firefox/organizations/all/
Please Note: EZVIZ Web App only supports 32-bit Firefox.
2. Backup exist Firefox profile. Users may follow instructions at https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
3. Click the .exe file to install Firefox ESR, select Custom to install the Firefox ESR to another directory if you want to keep both Firefox 52 and Firefox 52 ESR.
4. Create the other directory such as “Mozilla Firefox ESR” to install the Firefox ESR, click Next to complete the installation.
5. Open the Firefox ESR browser, go to http://us.ezvizlife.com, click Allow so that EZVIZ plugin can run on your computer.
Mac OS
1. Download Firefox 52 ESR at https://www.mozilla.org/en-US/firefox/organizations/all/.
2. Backup exist Firefox profile. Users may follow instructions at https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
3. Double-click the .dmg file and then drag Firefox.app to the Application folder.
4. You can keep both Firefox and Firefox ESR on your Mac computer.
5. Go to Application, you will find Firefox ESR been installed as Firefox 2.app.
6. Open the Firefox ESR browser and go to http://us.ezvizlife.com, click Allow so that EZVIZ plugin can run on your computer.
Or Simply download and install the EZVIZ studio app for Windows PC
If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us
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