I have insert Micro SD card, but app still shows “No memory card”? - FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.  <link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/response/base/common.css?ver=15767"><link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/pc/common/substation.css?ver=15767"><link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.4.2/jquery.fancybox.min.css">     <link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/pc/pages/faq.css?ver=15767">    <div class="page"><div id="J_TopNav" class="nav__top"><div class="nav__top-wrapper"><div class="nav__top-background"></div><div class="nav__top-content"><span class="nav__top-title"><span> <a href="/en-us/">Support</a><div class="breadcrumbs"><span>&gt;</span><i>FAQ</i><span>&gt;</span><a href="/en-us/faq/Existing Users/135">Existing Users</a><span>&gt;</span><i>I have insert Micro SD card, but app still shows “No memory card”?</i></div></span></span></div></div></div><div class="page-faq"><div class="page-container"><div class="search faq-search"><span id="J_search-fire" class="search-icon yf yf-search" name="/en-us/search"></span> <input id="J_search-input" class="search-input" type="search" placeholder="Search Support"> <span id="J_search-empty" class="search-icon yf yf-close hidden"></span></div><div class="results-tabs-outer"><div class="results-tabs">  <a class="results-tabs__item" href="/en-us/faq/New-Users/134">New Users</a>    <a class="results-tabs__item results-tabs__item_active" href="/en-us/faq/Existing-Users/135">Existing Users</a>    <a class="results-tabs__item" href="/en-us/faq/Software/137">Software</a>    <a class="results-tabs__item" href="/en-us/faq/Product-Features/136">Product Features</a>    <a class="results-tabs__item" href="/en-us/faq/Account/133">Account</a>    <a class="results-tabs__item" href="/en-us/faq/Cloud-Services/130">Cloud Services</a>    <a class="results-tabs__item" href="/en-us/faq/Device-Management/127">Device Management</a>  </div></div><div class="faq__detail"><h1 class="faq__detail-title">I have insert Micro SD card, but app still shows “No memory card”?</h1><div class="faq__detail-content"><p>1) Check the installation orientation for the MicroSD card. Ensure that you have installed the memory card in the correct orientation.</p>
<p>2) Refresh the home page to update the device list.<br></p>
<p>3) Go to check the storage status, if the memory card status displays as “Uninitialized”, tap to initialize it. The status will then change to “Normal”. Then you can start recording any event triggered video in the camera such as motion detection.<br></p>
<p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us</p></div><div class="faq__detail-ft"><a id="J_FaqDetailBack" class="faq__detail-back" href="javascript:;">Back</a></div></div></div></div></div>   <script type="text/javascript" src="/static/theme/global/assets/js/pc/common/common.js?ver=15767"></script><script src="https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.4.2/jquery.fancybox.min.js"></script><script type="text/javascript" src="/static/theme/global/assets/js/pc/faq/faq.js?ver=15767"></script> <style>
    .nav-kefu {
      position: fixed;
      bottom: 10px;
      right: 10px;
      cursor: pointer;
    }
    .nav-kefu-ctx {
      display: none;
      width: 374px;
      max-height: calc(100vh - 32px);
      height: 572px;
      position: fixed;
      opacity: 1;
      border: 0px;
      transition-duration: 250ms;
      transition-timing-function: cubic-bezier(0.645, 0.045, 0.355, 1);
      transition-property: opacity, top, bottom;
      z-index: 999999;
      right: 1px;
      bottom: 1px;
    }
    .nav-kefu-ctx iframe {
      width: 374px;
      max-height: calc(100vh - 32px);
      height: 572px;
      position: fixed;
      opacity: 1;
      border: 0px;
      transition-duration: 250ms;
      transition-timing-function: cubic-bezier(0.645, 0.045, 0.355, 1);
      transition-property: opacity, top, bottom;
      z-index: 999999;
      right: 0;
      bottom: 0;
    }
    .nav-kefu-ctx > a {
      position: absolute;
      right: 0;
      top: -14px;
      font-size: 14px;
      z-index: 11;
      color: #fff;
      background: #1e94d4;
      z-index: 1111111;
      padding: 4px;
    }
  </style><div id="J_nav-kefu" class="nav-kefu"><img class="lazyload" data-src="https://mfs.ezvizlife.com/efb0ff08e8006eaa33f249b6a13af6f4.png" width="100%" src="https://mfs.ezvizlife.com/efb0ff08e8006eaa33f249b6a13af6f4.png"></div><div class="nav-kefu-ctx" id="J_nav-kefu-ctx"><iframe title="Find more information here" id="webWidget" tabindex="0" src="https://ezchat.ezvizlife.com/yc-media/pages/web-client.jsp?channelKey=ezviz_web&keyCode=1"></iframe><a href="javascript:;" class="yf yf-close"></a></div><script>
    ;(function() {
      var $navKefu = $("#J_nav-kefu");
      var $navKefuCtx = $("#J_nav-kefu-ctx");

      $navKefu.click(function() {
        $navKefuCtx.toggle();
      });
      $navKefuCtx.find('.yf-close').click(function() {
        $navKefuCtx.toggle();
      });
    })();
  </script>