Why real-time videos and playback stop automatically after 5 minutes? - FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.  <link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/response/base/common.css?ver=15767"><link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/pc/common/substation.css?ver=15767"><link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.4.2/jquery.fancybox.min.css">     <link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/pc/pages/faq.css?ver=15767">    <div class="page"><div id="J_TopNav" class="nav__top"><div class="nav__top-wrapper"><div class="nav__top-background"></div><div class="nav__top-content"><span class="nav__top-title"><span> <a href="/en-us/">Support</a><div class="breadcrumbs"><span>&gt;</span><i>FAQ</i><span>&gt;</span><a href="/en-us/faq/Existing Users/135">Existing Users</a><span>&gt;</span><i>Why real-time videos and playback stop automatically after 5 minutes?</i></div></span></span></div></div></div><div class="page-faq"><div class="page-container"><div class="search faq-search"><span id="J_search-fire" class="search-icon yf yf-search" name="/en-us/search"></span> <input id="J_search-input" class="search-input" type="search" placeholder="Search Support"> <span id="J_search-empty" class="search-icon yf yf-close hidden"></span></div><div class="results-tabs-outer"><div class="results-tabs">  <a class="results-tabs__item" href="/en-us/faq/New-Users/134">New Users</a>    <a class="results-tabs__item results-tabs__item_active" href="/en-us/faq/Existing-Users/135">Existing Users</a>    <a class="results-tabs__item" href="/en-us/faq/Software/137">Software</a>    <a class="results-tabs__item" href="/en-us/faq/Product-Features/136">Product Features</a>    <a class="results-tabs__item" href="/en-us/faq/Account/133">Account</a>    <a class="results-tabs__item" href="/en-us/faq/Cloud-Services/130">Cloud Services</a>    <a class="results-tabs__item" href="/en-us/faq/Device-Management/127">Device Management</a>  </div></div><div class="faq__detail"><h1 class="faq__detail-title">Why real-time videos and playback stop automatically after 5 minutes?</h1><div class="faq__detail-content"><p>If your EZVIZ mobile App running on your Android/iOS phone and/or your PC client are not on the same network as the camera, the videos are streamed from EZVIZ VTDU servers. EZVIZ VTDU servers are set to time out every 5 mins. You will get a warning 6s before it times out, where by you have to tap the play button to continue to view the live view.</p>
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