Why real-time videos and playback stop automatically after 5 minutes? - FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
If your EZVIZ mobile App running on your Android/iOS phone and/or your PC client are not on the same network as the camera, the videos are streamed from EZVIZ VTDU servers. EZVIZ VTDU servers are set to time out every 5 mins. You will get a warning 6s before it times out, where by you have to tap the play button to continue to view the live view.
If you require further assistance, visit our online community @ https://community.ezvizlife.com/hc/en-us