FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
After the installation of all cameras, continue with the following steps:
1. Log into your EZVIZ Account from the Web
a) Open a web browser (Safari or Internet Explorer 11)
b) Type www.ezvizlife.com
c) Click on cloud sign-in, enter your username/password and log in.
2. Click on the system management menu
Select the device
3. Scroll down to view the Linked video source.
Click the radio button and uncheck all the channels that are unlinked.
4. Repeat the process for all wired kits attached to your EZVIZ account with unused channels that you wish to disable the video loss notification.
Please Note: You can always enable this feature at any time once you connect more cameras to your recording device
1. Log into your DVR/NVR
2. From the top menu, Click on device management
3. From the menu on the left, Click on Advanced Settings
4. Then click on maintenance
5. Select the upgrade tab from the top [make sure the device upgrade box is checked ]
6. Then at the bottom of the screen, Click Upgrade. Follow the instructions and complete the upgrade.
Please Note: Before you start this process, make sure your device is online and added to an EZVIZ account.
The system will check the EZVIZ cloud Servers for any new update to the firmware and proceed with the upgrade process if there is a new upgrade file.
EZVIZ Cloud Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive push notifications and when you want the alerts turned off.
Here is the step-by-step guide to enable you to perform this task
1. Log into your EZVIZ app
a) Enter your username and password – Click the login tab to log into your account
2. Click on the device settings menu from the home page, select the device you want to view from the list of devices on your EZVIZ account
3. Scroll to the Alarm Notification Tab and Click on that tab.
Click on the notification schedule.
4. Click on the on Add time to add a time segment, repeat the process for all the days you want the schedule to operate and use the checkmark on the top right corner to save the schedule.
5. Once you have completed the scheduling process, exit that page and turn on the notification schedule switch.
Note- You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set, the Alarm notification switch will be enabled and your scheduling will take effect.
After installation of cameras:
1. Log into your DVR/NVR
2. Connect your external USB storage device to your NVR/DVR’s USB port
3. From the top menu, Click on device management
4. From the menu on the left, Click on Advanced Settings
5. Then click on Export
6. Select the video(s) you want to export, select the time and date you wish to export and click on the export tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.
ZVIZ Cloud Cameras have the option for users to purchase Cloud Storage service – Service plans can only be purchased from the mobile app.
Here is the step by step guide to enable you perform this task
1. Log into your EZVIZ app
a) Enter your username and password – Click the login tab to log into your account
2. Click on the device settings menu
From the home page, select the device you want to activate from the list of cloud cameras on your EZVIZ account
3. Scroll to the Storage Tab and Click on that tab.
Click on the on Cloud Storage and Click on the “Subscribe” button.
4. Choose your service plan
5. Agree to the terms and condition
6. Enter your billing information
7. Complete the subscription by submitting the payment.
EZVIZ 8/16CH Wired Kits can switch between views, in a single screen, 2*2, 1*5, and 3*3, depending on the number of ports on the device. This is not a defect, but just a feature that enables users plug and plays without having to do any configuration.
Here is the step-by-step guide to enable you to perform this task:
Auto-switching is now off.
Please NOTE: Choose a cloud camera that is subscribed to the cloud play service
EZVIZ Cloud Cameras have the option of setting a schedule for alarm notification using the Web app – This schedule will determine when you want to receive push notifications and when you want the alerts turned off.
Here is the step by step guide to enable you to perform this task
1. Log into your EZVIZ Account from the Web
a) Open a web browser (Mozilla Firefox, Safari or Internet Explorer)
b) Type www.ezvizlife.com
c) Click on cloud sign-in, enter your username/password and log in.
2. Click on the system management menu
Select the device you want to setup
3. Click on the settings tab on the motion detection alarm menu.
Click on the “edit” tab on notification schedule menu.
4. Click on the on Add time to add a time segment, repeat the process for all the days you want the schedule to operate, from the bottom left corner enable the schedule.
5. Once you have completed the scheduling process, click “Ok” to save the schedule.
Note- You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set, the alarm notification switch will be enabled and your scheduling will take effect.