FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
  • Password Reset Instructions

    Effective August 1, 2018, to better serve our growing customer base, EZVIZ North America is pleased to announce the new procedure of password reset. EZVIZ Tech support are no longer supporting password reset via phone call. We are providing complete instruction for password reset process. According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password.

    Customer will send the password reset request via email to service@ezvizlife.com and will allow up to 3 hour to receive a reply during normal business hours (Mon-Fri 6AM-5PM PST). If the email was sent outside of normal business hours, the reply will be sent on the next business day.

    For your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device.

    By requesting a password reset for your EZVIZ product(s) on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action.

    This new procedure is one example of our effort to provide a good technical support service in a timely manner. We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better.

    Password reset via long serial number

    Password reset via GUID file

    To reset the password for your cloud devices such as C1C, C2C, Mini 360 plus;

    1. Plug the device into a wall socket

    2. Once the device finish rebooting, hold the reset button for 20secs

    The default password is the verification code printed on the sticker of the Camera

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • How to setup EZVIZ devices with Alexa Echo Show?

    EZVIZ skills for Alexa currently work only with the following EZVIZ cloud cameras: Mini, Mini O, Mini Plus, Mini 360 Plus, Mini Trooper, Husky and Husky dome. Before connecting to Amazon Echo Show, log in to your EZVIZ App and go to the Camera Settings. Look for the “Image Encryption” and tap to turn it off. Change the name of your camera. Ensure that you select a suitable name for your camera, such as “baby room camera” or “front door camera.” Please ensure that you are configuring the EZVIZ skills correctly. Follow the steps below to properly configure EZVIZ skills with your Alexa app;


    1.      Log into your Alexa app

    2.      From the menu options choose skills

    3.      Type EZVIZ on the search bar, locate EZVIZ and enable the skill

    4.      Enter your EZVIZ username/password to authorize Alexa to access your EZVIZ account

    5.      Tap the “Discover devices”  tab to allow Alexa discover all your EZVIZ device

    6.      Go back to menu list and select smart home, under devices you should see all your EZVIZ devices under devices


    Please ensure that you have decent internet connection speed both for the Echo show and the EZVIZ device you have linked up with your Alexa. We do recommend that you maintain at least 1 Mbps upload speed per EZVIZ device on your network

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • Why is my EZVIZ Web App not working with Firefox v52

    The latest version of Mozilla Firefox, version 52, drops support for Netscape Plugin API (NPAPI). Plugins such as the EZVIZ plugin, Silverlight, Java, and Acrobat are no longer supported. The EZVIZ Web App uses the EZVIZ plugin to access authenticated streaming video from EZVIZ devices, and since EZVIZ plugin no longer works on Firefox 52, Firefox users are blocked from loading the plugin and always redirected to the service plugin download page. Please note that customers using Firefox 51 or earlier are not affected.

    Firefox users may download and install Firefox 52 ESR (Extended Support Release) which still supports the EZVIZ plugin.

    To find out more about Firefox 52 ESR, please visit: https://www.mozilla.org/en-US/firefox/organizations/

    Firefox 52 and Firefox 52 ESR browsers can co-exist on the same computer. We recommend customers to keep both versions.

    Users may follow the steps below to install Firefox ESR on Windows and Mac OS:


    1.  Download Firefox 52 ESR following the link below: 


    Please Note: EZVIZ Web App only supports 32-bit Firefox.

    2.  Backup exist Firefox profile. Users may follow instructions at https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

    3.   Click the .exe file to install Firefox ESR, select Custom to install the Firefox ESR to another directory if you want to keep both Firefox 52 and Firefox 52 ESR.

    4.   Create the other directory such as “Mozilla Firefox ESR” to install the Firefox ESR, click Next to complete the installation.

    5.  Open the Firefox ESR browser, go to http://us.ezvizlife.com, click Allow so that EZVIZ plugin can run on your computer.

    Mac OS

    1.  Download Firefox 52 ESR at https://www.mozilla.org/en-US/firefox/organizations/all/.

    2.  Backup exist Firefox profile. Users may follow instructions at https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

    3.  Double-click the .dmg file and then drag Firefox.app to the Application folder.

    4.  You can keep both Firefox and Firefox ESR on your Mac computer.

    5.  Go to Application, you will find Firefox ESR been installed as Firefox 2.app.

    6.  Open the Firefox ESR browser and go to http://us.ezvizlife.com, click Allow so that EZVIZ plugin can run on your computer.

    Or Simply download and install the EZVIZ studio app for Windows PC

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • How to change the wifi configuration of the cloud cameras without deleting it from your EZVIZ account

    For users that have the cloud cameras connected to their home wifi, if you change your location and you want to add the cloud camera to the wifi network of the new location.

    Here is the step-by-step guide to enable you to add your EZVIZ device to another location – 




    1. Log into your EZVIZ app

        a) Enter your username and password – Click the login tab to log into your account

        b) The device will be offline                     

    2. Click on the device settings icon and click on the Wi-Fi Configuration tab 

    3. Hold the reset button for 15 secs, wait for the mini to reboot, the mini is ready to be connected to the new network when the indicator lights start flashing Blue and Red. 

    4. Follow the instructions on your screen, input the password for the new network and complete the setup 

    5. Go back to the home page, swipe down to refresh the page and put the device online. 

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • How to configure EZVIZ cloud cameras to join the network using alternate methods

    EZVIZ Cloud cameras can be configured to join the network using alternate methods;

    1. Reverse QR code

    2. Mobile Hotspot ( For Android Phones only)

    1. Reverse QR code Method

    When the device failed to push the Wi-Fi credentials, Click on “Generate a QR code” tab

    Input your Wi-Fi password and click on “Next”

    Point the lens of the device to the QR code shown on your mobile phone and hold about 5” close, once this process is successful, the status lights will start flashing blue, click on the “next” to add the device to your account and complete the setup.

    2. Use the Hot spot feature on your mobile phone to create a Wi-Fi connection.

    (Android Devices Only)

    Turn off your home router

    Step 1: Turn on the hot spot feature of mobile phone A, when setting up the mobile hotspot, make sure the SSID and password is the same as your router’s SSID and password.

    Step 2: Configure mobile device B to join the Wi-Fi that you just created on the mobile hotspot (connect to the Wi-Fi of mobile phone A)

    Step 3: Connect the mini using mobile device B to the hotspot created on mobile phone A

    Step 4: When Wi-Fi configuration is successful, and device is now online, turn off the hot spot feature of mobile phone A.

    Step 5: Turn on the power of your router; the device will connect to the router’s Wi-Fi automatically.

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • How to delete or remove a device from your EZVIZ account

    Follow the steps below to delete the camera from your EZVIZ account using your mobile app.

    1. Log into the EZVIZ account
    2. Tap on the image of the camera to open the "live view" page
    3. From the top right corner, tap on the "gear icon image" to open the device settings page
    4. From the top right corner of that screen, tap on "more" and tap on "Delete Device" and choose "OK"

    NOTE for CloudPlay Subscribers:  If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips"  store in the  EZVIZ Cloud Storage service is also provided here. 
    WARNING:  By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.    

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • How can I Export videos from EZVIZ cloud cameras?


    1. Log into your EZVIZ account and tap on the device cover picture to go to the live view page

    2. From the Live View tap on the record icon and the recording will start, tap on the icon to stop the recording

    3. Go back to the home page, then from the bottom right corner tap on the "more" icon, then tap on "my album"

    4. Locate the video you just recorded and save it to your mobile device

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • Can the DVR record sound? If so, how many channels can record audio?

    Yes, the DVRs can record audio from one channel only. To do this, connect an amplified microphone to the mic jack on the back of the device and go to the settings page to activate the channel you want.

    How to activate Mic recording:

    1) Log into your EZVIZ DVR device settings page

    2) Click Advanced Settings

    3) From the Record menu option, click Parameters

    4) Select the camera you want audio for and to activate it

    5) Scroll down to stream type

    6) Select the Video and Audio options and click Apply.

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • Will my cloud camera connect to any router?

    The Mini, Mini O, Mini 360, Mini 360 Plus, and Husky models all connect to the 2.4GHz network only and should be compatible with any router that has 2.4GHz network.

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us

  • Can I turn a wired kit into a wireless kit and connect it through Wi-Fi?

    EZVIZ HD security systems are not wireless and need to be connected to a router using an Ethernet cable

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us