FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.  <link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/response/base/common.css?ver=15767"><link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/pc/common/substation.css?ver=15767"><link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.4.2/jquery.fancybox.min.css">     <link rel="stylesheet" type="text/css" href="/static/theme/global/assets/css/pc/pages/faq.css?ver=15767">    <div class="page"><div id="J_TopNav" class="nav__top"><div class="nav__top-wrapper"><div class="nav__top-background"></div><div class="nav__top-content"><span class="nav__top-title"><span> <a href="/en-us/">Support</a><div class="breadcrumbs"><span>&gt;</span><a href="/en-us/faq">FAQ</a><span>&gt;</span><a href="/en-us/faq/Product Features/136">Product Features</a></div></span></span></div></div></div><div class="page-faq"><div class="page-container"><div class="search faq-search"><span id="J_search-fire" class="search-icon yf yf-search" name="/en-us/search"></span> <input id="J_search-input" class="search-input" type="search" placeholder="Search Support" value=""> <span id="J_search-empty" class="search-icon yf yf-close hidden"></span></div><div class="results"><div class="results-tabs-outer"><div class="results-tabs">  <a class="results-tabs__item" href="/en-us/faq/New-Users/134">New Users</a>    <a class="results-tabs__item" href="/en-us/faq/Existing-Users/135">Existing Users</a>    <a class="results-tabs__item" href="/en-us/faq/Software/137">Software</a>    <a class="results-tabs__item results-tabs__item_active" href="/en-us/faq/Product-Features/136">Product Features</a>    <a class="results-tabs__item" href="/en-us/faq/Account/133">Account</a>    <a class="results-tabs__item" href="/en-us/faq/Cloud-Services/130">Cloud Services</a>    <a class="results-tabs__item" href="/en-us/faq/Device-Management/127">Device Management</a>  </div></div><div class="results-con"><ul class="results-items"><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/352" class="result-item__con-name" title="Why I received the alarm notification without the ring tone?">Why I received the alarm notification without the ring tone?</a><div class="result-item__con-info"><p>The alarm notification ring tone is as same as ring tone mode of mobile phone notification. Please turn the mobile phone notification mode from “Mute” to “Sound”.&nbsp;</p><p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us</p></div></div></li><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/355" class="result-item__con-name" title="How to enable EZVIZ Skills in your Alexa App?">How to enable EZVIZ Skills in your Alexa App?</a><div class="result-item__con-info"><p data-v-3508e4e0=""></p><p>Click <a href="https://s3.amazonaws.com/mfs.ezvizlife.com/EZVIZ-How%20To%20Enable%20EZVIZ%20Skills%20In%20Your%20ALEXA%20App%20-US.pdf" target="_blank"><b><u>here</u></b></a> to see the details.<br></p>
<p>This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available.&nbsp;</p><p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us<br></p><p><br></p></div></div></li><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/356" class="result-item__con-name" title="How many mobile users can access to a same camera? (With the same account)">How many mobile users can access to a same camera? (With the same account)</a><div class="result-item__con-info"><p data-v-3508e4e0=""></p><p>4 users.&nbsp;<br></p>
<p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us</p></div></div></li><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/354" class="result-item__con-name" title="How to create IFTTT applets with EZVIZ cameras?">How to create IFTTT applets with EZVIZ cameras?</a><div class="result-item__con-info"><p data-v-3508e4e0=""></p><p>Click <b><u><a href="https://community.ezvizlife.com/hc/en-us/article_attachments/360055826774/How_to_Create_IFTTT_applets_with_ezviz_cameras.pdf" target="_blank">here</a></u></b> to see the details.<br></p>
<p>This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available.</p><p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us<br></p><p><br></p></div></div></li><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/357" class="result-item__con-name" title="What’s the volume of network traffic when keep viewing the video in 1 minute?">What’s the volume of network traffic when keep viewing the video in 1 minute?</a><div class="result-item__con-info"><p>In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute.&nbsp;<br></p><p>f you require further assistance, &nbsp;visit our online community @&nbsp;<a href="https://community.ezvizlife.com/hc/en-us" target="_blank">https://community.ezvizlife.com/hc/en-us</a></p><p><br></p></div></div></li><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/353" class="result-item__con-name" title="How to upgrade action camera?">How to upgrade action camera?</a><div class="result-item__con-info"><p data-v-3508e4e0=""></p><p>There are two methods<br></p>
<p>Method A: &nbsp;online upgrade<br></p>
<p>1. &nbsp; &nbsp; &nbsp;Use EZVIZ SPORTS App.<br></p>
<p>2. &nbsp; &nbsp; &nbsp;If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.<br></p>
<p>Method B: &nbsp;offline upgrade<br></p>
<p>1. &nbsp; &nbsp; &nbsp;Visit EZVIZ support center (https://support.ezvizlife.com/download ) to download the new firmware.<br></p>
<p>2. &nbsp; &nbsp; &nbsp;Input the new firmware to SD card.<br></p>
<p>3. &nbsp; &nbsp; &nbsp;Reboot the action camera, then it automatically upgrade.<br></p>
<p>4. &nbsp; &nbsp; &nbsp;After upgrade success, camera will reboot again<br></p>
<p>
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<p>Note: the new firmware should put in the outermost directory. The camera power should over 50% when upgrade.</p>
<p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us</p></div></div></li><li class="resuls-item"><div class="results-item__con results-item-no-img results-item__item"><a href="/en-us/faq/358" class="result-item__con-name" title="What is the IR spectrum that EZVIZ uses?">What is the IR spectrum that EZVIZ uses?</a><div class="result-item__con-info"><p data-v-3508e4e0=""></p><p>The IR spectrum is 850nm.<br></p>
<p>If you require further assistance, &nbsp;visit our online community @ https://community.ezvizlife.com/hc/en-us</p></div></div></li></ul>   </div></div></div></div></div>  <script type="text/javascript" src="/static/theme/global/assets/js/pc/common/common.js?ver=15767"></script><script src="https://cdnjs.cloudflare.com/ajax/libs/fancybox/3.4.2/jquery.fancybox.min.js"></script> <style>
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