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Ensure that your mobile phone is not set to "Silent" mode.
For Android Devices
In the device management page of the EZVIZ app, ensure that the notification sound is turned ON.
For iOS devices,
Go to the system settings page of the phone;
Scroll down to EZVIZ;
Turn on the notification sound from that page;
If you require further assistance, visit our online community @ https://community.ezvizlife.com/hc/en-us
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