If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:

1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.

2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click Here to view partial test results of SD card compatibility.

3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.

4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. 

5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

1. Download the EZVIZ APP to your mobile phone from the App Store (for iOS), Google Play (for Android), or HUAWEI APP Gallery (for HUAWEI).

2. Register an EZVIZ account with your email or phone number and log in.

3. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference, that's ok, you just wait for about 1 minute).

4. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code that is on the label of the device. You can find a label on the back or bottom of the device. (Please make sure your phone is connected to 2.4G wifi only and you give the camera permission to the EZVIZ app)

5. Then follow the instructions on the APP to connect the device to your wifi.

6. After adding the device to your account, you will be able to view your cameras.

If you have installed an SD card, but the camera is not recording to it, below are some troubleshooting steps to resolve the issue for you:

1. Try to test by enabling “Alarm Notification” or “Notification” in camera Settings, waving your hand in front of the camera lens until you receive the alarm notification, and then checking whether you could play back the footage to further determine the issue.

2. If no recordings, ensure both the firmware and EZVIZ app are running on the latest version.

3. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. (We do recommend you to click https://support.ezviz.com/faq/264 to check the compatibility of your SD card first.)

4. Ensure the installation orientation of the SD card is correct

5. Ensure the SD card is initialized on EZVIZ app before using and the status should be Initialized or Normal. You can check the status in camera settings>Storage Status>Memory Card or camera settings>Record List>Memory Card. If the status shows abnormal or uninitialized, try to format it again through EZVIZ app. (Before formatting, do remember to back up important files.)

6. To further rule out the card issue, you may try to test with a different SD card or install the card in question on a different EZVIZ device.

7. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com or the online chat at the bottom corner. Our team love to help!

We understand that you may be experiencing difficulties connecting your device online via an Ethernet cable. To troubleshoot the issue, we recommend the following steps:

1. Verify the router and cable: Ensure that both the router and cable are in proper working order. You can try using a different cable or connecting the cable to a different port on the router to eliminate any potential issues.

2. Test the connection: After checking the cable and router, attempt to establish a connection again and see if the problem persists. If it does, proceed to the next step.

If the issue persists despite trying different cables and ports, we recommend reaching out to our EZVIZ support team for further assistance.

Regarding the issue you are facing, if you mean during the configuration process, the camera made voice prompts like “incorrect password” or "incorrect wi-fi password", please note that this prompt normally suggests the router Wi-Fi password you input is incorrect.

Thus, please double-check and ensure the router password you input is completely correct. Also, be reminded that the password is case-sensitive.

However, if the above is confirmed but the issue persists, you may try to further troubleshoot by changing the password to a simpler one (less than 64 digits) and excluding any special characters.

Please follow the steps below:

1. Log in to your EZVIZ account, tap the profile icon on the top left

2. Enter My Profile by clicking the profile picture

3. Tap the email or phone number you would like to change(input the code sent to your current email or phone number account if needed)

4. Follow the prompt to input the new email or phone number

5. Then input the code sent to the new email or phone number and the account will be updated

Step 1: On the login page, input the correct account and tap Forgot password? button 

Step 2: Tap Send to continue 

Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number 

Step 4: Input the 4-digit code you receive 

Step 5: Create your new password and tap Save to complete the process