EZVIZ develops and applies new technologies to improve product performance and enhance user experience, while ensuring that our practices responsibly and actively contribute to building a safer, better IoT space. With day-to-day persistence and step-by-step progress, EZVIZ continues to improve and go beyond the industry’s requirements for security and reliability.

As smart home technologies evolve and people’s urge for innovations increases, EZVIZ has been moving fast to expand its product portfolio with competitive offerings to meet both market expectations and user demands. To date, a variety of EZVIZ products – including smart home cameras, video doorbells, smart locks, and vacuum cleaners – are equipped with or on the way to integrate AI-powered features to provide advanced smart capabilities, via local AI chips or cloud-assisted technology. These AI features are enabled by secure, productive processing to detect important activities, provide automatic operation, and offer greater convenience. Moreover, users are given options to control and manage the operation of AI features with flexible settings and privacy features in every of them.

The AI technology that we have employed >

- Our AI technology is focused on enhancing the functionality and user experience of our smart home products, always operating within precisely scoped application fields and predefined scenario frameworks.

- Our AI technology, as well as the infrastructure for it such as the cloud platform, are self-developed by EZVIZ’s in-house teams. Although we could adopt some open-source models in the initial stage or may use third-party resources, our AI technology and the relating infrastructure are always designed, managed, and controlled by EZVIZ itself, to ensure that they always and completely align with our principles and practices.

- We firmly believe that the AI technology is just a tool, and users are the only ones who decide whether and how to use this tool. We provide setting options for AI-powered features, allowing users to freely and easily set the usage plan according to their own situation.

- Although some of our AI technologies may involve personal data processing, it is also very common that such use does not involve user’s personal data, such as detection features based on the general shapes of humans, pets and objects. At the same time, most of our AI technologies only run locally on the device, greatly eliminating the possibility of personal data security risks at the initial source.

- Even for AI algorithms that involve cloud-based capabilities, their operation process is strictly defined and firmly controlled -- the users are the only ones who have control over the input and output data of the AI; generally, the input data are those captured by the user’s devices, and the output data are only accessible to the users themselves (and the ones authorized by the users, if any).

- We have never and will not use any data contributed by the users for the purposes without or beyond the user’s authorization. Meanwhile, at EZVIZ, it is strictly prohibited to access user data solely for the purpose of algorithm training.

- We have never been and will never be involved in any business that is unlawful or ethically flawed according to common sense, including but not limited to, the prohibited AI practices under the EU’s AI Act, the fully automated decision-making defined by the EU’s GDPR, and so on.

The principles and rules that we follow to use AI >

- Legal & Ethical Practices: We strictly comply with all applicable laws and regulations, and adhere to widely accepted ethical principles of science and technology.

- Self-controllability: We insist on researching and developing AI technology by ourselves to ensure full-process and completely control.

l   Business Necessity: We only use AI when it is clearly necessary to achieve the business purposes that are reasonable and user-friendly.

- Minimal adverseness: We try our best to minimize data involvement and environmental influence.

- Transparency: We disclose our policies and applications to the public through various channels, and conduct user experience research regularly and productively.

- Accountability: We are open to receive supervision from users and the public via email, phone, or other communication channels, with efficient internal mechanisms in place to provide timely responses and continuously improve our practices.

How we conduct AI-related business >

- Clearly define the business purposes (what kind of capability to develop on which/what product) and identify the responsible business owner;

- Thoroughly compare and evaluate the possible ways to achieve the defined purpose from the technical perspective, including the option of device-local or cloud-supported solutions, the type of needed data and their processing, and the verification methods to ensure accuracy and security of the output results;

- Widely consult with relevant professional departments to obtain non- technical input, including but not limited to the Data Protection Officer, Legal and Compliance Department; then carry out the targeted evaluation work, such as the Data Protection Impact Assessment (DPIA), scientific and technological ethical review;

- inalize the business plan based on the assessment of all relevant parties, which should especially pay attention to: Confirming the legal basis for data processing; Practicing privacy protection by implementing “Privacy by Design” and “Privacy by Default”; Building the systematic methods and measures for data security; Establishing ways to safeguard data subjects’ rights and interests;

- Formulate internal management standards to appropriately limit staff activities throughout the design, development and operational management process, develop appropriate access controls, and provide sufficient training and guidance;

- Carry out extensive testing and effective audits to ensure that the actual business activities are fully in line with the purpose for which they were designed, and, in particular, that they do not involve additional data processing beyond the defined scope;

- Closely monitor developments and changes of the relevant factors, including self-checking the laws and regulations, understanding the impact and risks associated with the latest technologies and solutions, and assessing the need to update and improve policies and practices.

How users can manage and control AI features >

For most of the AI-powered features, EZVIZ has developed flexible settings via the EZVIZ App, so that users can choose to enable or disable them at any time via their mobile devices for each applicable product model.

For most activity detection features, users also have the option to adjust the detection sensitivity and customize the detection areas according to their needs. In addition, EZVIZ has introduced many privacy-enhancing features such as the sleep mode, privacy shutter, and no-filming privacy zones, to help users avoid unnecessary or inappropriate detection activities and related video recording.

For more information about EZVIZ’s practices on data security and privacy protection, you can visit the EZVIZ Trust Center.

A quick guide to the AI capabilities that we offer >

*The list may not include all AI features EZVIZ offers as it is subject to change when the EZVIZ products and services are updated.

* Please be aware of the fact and associated risks that the AI technology explained is subject to continuous improvement, and its actual operation may result in inaccuracies. We strongly recommend that you do not rely unconditionally on the AI technology, but rather develop your own method to use it appropriately in different situations.

Currently, the AI capabilities in EZVIZ products are primarily focused on the following areas: enhancing home security, facilitating home routines, and automating preset tasks for a better user experience.

The AI algorithms listed are some typical examples. Their use does not involve the collection or processing of specific data such as specific facial features, physical characteristics, verbal content, etc. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user.

Involved model: BM1/BC1/HB8/BC1C, etc.

Kindly note the actual battery life will vary depending on environmental factors, network stability, and the frequency of camera activities. 

Thus, to optimize the battery life, we suggest you check the following:

1. Low temperature. As the battery inside is a lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charge more often at temperatures below 0°C. 

2. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing an unstable network. You may open the EZVIZ mobile app > enter camera Settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.

3. Meanwhile, you can try the below settings to reduce battery drain:

- enable Power Saving or Super Power Saving mode (only active live view can wake up the camera) in camera Settings > Working Mode or Battery.

- decrease detection sensitivity in camera Settings > Intelligent Detection.

- draw detection areas in camera Settings > Intelligent Detection.

EZVIZ Cameras have the option of setting a schedule for alarm notification pushes – this schedule will determine when you want to receive push notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message, please ensure this button is on all the time, otherwise, you will not receive the notifications at all.

3. Go to Notification Schedule > Customized Schedule > Add Schedule to add a time segment, repeat the process for all the days you want the schedule to operate.

4. Tap Save on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for EZVIZ APP Notification and the schedule will take effect next time segment you set.

For best performance, you may follow the below to place your solar panel:

1. Please do not place the solar panel under shades and ensure it gets the most sunlight.

2. Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

3. The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

If you're encountering difficulties charging your EZVIZ camera, here are some steps you can take to troubleshoot the issue:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

Please follow the steps below:

Step 1: From the Library Page, tap the second icon in the upper right corner to enter the Library Settings page.

Step 2: Tap Push Notification Settings.

Step 3: Tap Email Alerts.

Step 4: Select the devices you would like to receive notifications for and tap Save.

Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap Save, the linked email address would be able to receive the notifications.

*Data from EZVIZ Lab's test results under standard conditions, the actual charging time may vary due to environmental factors.

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:

Step 1. Please make sure your account information and region are correct.

Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.

Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com