To better assist you, please provide the following information by contacting EZVIZ at rma.glb@ezviz.com:

1. the 9-digit SN of your EZVIZ camera

2. the email address you used to subscribe to CloudPlay

3. the payment for which you are requesting an invoice

4. if the invoice is requested for your company, please provide us with the company information as well.

Please note that if your CloudPlay service is still in the free trial period, you will need to contact us with the above information when you actually pay for the subscription after the free trial period ends.

Please follow the steps below:

1. Navigate to the device Settings page and locate "CloudPlay".

2. Scroll to the bottom and select "Subscription Management".

3. Choose "Manage Payments".

4. Enter the email address used to subscribe to CloudPlay and click "Send" to wait for a login link from our system. This link will remain valid for 30 minutes.

5. Check your email inbox for a message sent from EZVIZ INC.

6. Click on the link provided in the email to log in to your customer portal.

7. Within the "payment method" section, tap the plus icon to add a new payment method. Ensure to select "Use as default payment method" when entering your new payment details.

8. Go back to the the "payment method" section, click on the 3-dot icon next to the old card and select "Delete."

9. Confirm the deletion by clicking the "Delete" button again and then select "Delete payment method" to remove the old card information.

If you encounter any difficulties during this process, please do not hesitate to contact the EZVIZ support team for further assistance.

If you see the "Incorrect device Wi-Fi password" prompt when you connect to the device Wi-Fi during network setup, please follow these steps to see if they help:

1. go to your phone settings and find Wi-Fi settings.

2. locate the device Wi-Fi which is named EZVIZ_SN (the SN of your camera, for example, EZVIZ_D12345678).

3. forget or delete the device Wi-Fi from your Wi-iFi list and then reconnect it by manually inputting the password, which is EZVIZ_verification code (for example, if the 6 capital letters verification code on the device label is ABCDEF, the password should be EZVIZ_ABCDEF).

4. after connection, go back to the EZVIZ app to retry.