Please delete the current map and try to build a new one by press On-off button.

If you encounter a "wheel abnormal" prompt, please follow these steps:

1. Manually Rotate the Wheels: Check both wheels on the robot by manually rotating them. Look for any significant resistance or drag. If you notice high resistance in one or both wheels, inspect the wheel area for any debris or foreign objects that may be causing the issue.

2. Restart the Device: If there are no visible obstructions or if only one side has high resistance, try restarting the robot. After restarting, place the robot on a flat, even surface and initiate a cleaning cycle.

After completing these checks, see if the wheel issue is resolved. If you continue to experience problems, please contact our support team at cleaning.eu@ezviz.com for further assistance.

Regarding this issue, please try the following troubleshooting steps:

- Ensure that the power source is functioning properly.

- Examine the charging contacts on both the robot and the charging dock. Make sure they are clean and free from dust or dirt. If you notice any debris, use a damp cloth or wet wipes to clean the contacts before attempting to charge again.

- Please turn off the Charging in off-peak time feature on the EZVIZ APP by going to the Device Settings page>More>Charging in off-peak time.

After performing these checks, see if the charging issue is resolved. If you continue to experience problems, please reach out to our support team at cleaning.eu@ezviz.com for further assistance.