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Troubleshooting for EZVIZ smart lock remote unlock failed

If your smart lock being unable to remote unlock, please kindly follow the steps below:

1. Please make sure your smart lock is running on the latest device firmware.

2. Please check and select the time zone for the smart lock again (device Settings>Device information>Time zone).

3. If you are using the DL01S smart lock, please make sure the lock is connected with the A3 gateway via Wi-Fi connection and its keypad as well.

If you need further assistance, please contact the EZVIZ support team for personalized guidance.


  • DL01 Tutorial Video - C DL01 Tutorial Video - C

    DL01 Tutorial Video - C

  • DL01 Tutorial Video - B DL01 Tutorial Video - B

    DL01 Tutorial Video - B

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