If you're having trouble charging your EZVIZ camera with the power cable, here are some troubleshooting steps you can follow:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

If your issue is related to the camera not charging via a solar panel, please consider the following:

1. Ensure correct installation and angle for the solar panel:

- Please do not place the solar panel under shades and ensure it gets the most sunlight.

- Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

- The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

2. Maintain the proper temperature range: Make sure the working environment temperature range for battery charging should be maintained at 0-45°C.

3. Verify the connection: Check that the camera is properly connected to the solar panel. You can check this by ensuring that the indicator light is flashing green slowly or by looking for the solar icon on the app in the camera Settings.

4. Adjust camera settings: Switch to power-saving or super power-saving mode in the camera settings under Battery, and reduce the live view frequency to see if the battery level increases. If it does, the issue may be related to high alert or preview frequency, which can cause the camera to consume power faster than the solar panel can recharge it. Lowering the PIR sensitivity and reducing the preview frequency can improve charging efficiency.

5. Check the solar panel or test with a power adapter: If the camera still does not charge, try testing with a different, functioning solar panel if available. Alternatively, check whether the camera can be charged using a power adapter.

If the issue remains unresolved, please contact EZVIZ support team for further assistance.

Please follow the steps below:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Check that the power cable is not damaged or frayed.  You can also try using a different power cable to see if this solves the problem.

3. Reset the camera: Try resetting the camera by pressing and holding the Reset button for about 10 seconds. This will usually restore the camera to its default settings and may help to resolve minor problems.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.

For HB3, please be informed that HB3 must be used with the HB3 base station. One base can connect up to 4 HB3 models.

For BC1, please be informed that BC1 must be used with the BC1 base station. One base can connect up to 4 BC1 models.