Enter your X5C control screen, go into System Setting > Advanced settings > Maintenance > Local Update, then you have 30 seconds to pull out the mouse and insert your USB Flash Drive where update file located. After X5C detect the USB Flash the update will process automatically. The process takes about 3 minutes.

Most products are configured to support 2.4 GHz Wi-Fi network mode; however some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;

DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz.

Sports camera S5 Plus support 2.4 GHz & 5 GHz.

Router W3 support dual band 2.4 GHz and 5 GHz.

All other security cameras support only 2.4 GHz Wi-Fi network mode.

Yes. Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase. 

Click here for more information on EZVIZ's limited warranty. 

EZVIZ cameras can record and save videos to three options: SD card (up to 128G), Wi-Fi NVR or Cloud play（available in US and UK now） at the same time for added backup. We recommend that you install as many types of backup as possible for redundancy.

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Without any obstacle X5C’s cover range is 100m.

Any IPC/security camera that supports ONVIF protocol or EZVIZ proprietary protocol. 

No. The wireless signal of X5C can only be used for the cameras related. To ensure that the device is stable, we do not recommend that this device be used to browse the internet.

 The default password is ezviz_ABCDEF. Please note that ABCDEF is your device’s identification code located on the back of your device. 

This situation can occur if the network is unstable or not working properly. If you have your device connected via wireless connectivity, please ensure that the cameras are not too far away from the Wi-Fi NVR.

X5C can support HDMI/VGA output simultaneously.