For NVR models such as X5C, X5S-4W, X5S-8W, X5S-16L2, X5S-16H, cameras cannot be linked in Camera Management page on the monitor. (Right Click > Menu > Camera > Camera)

If the cameras are connected to the router directly,

1 ensure the camera customer tried to connect to is under the same LAN with the NVR

2 ensure the camera is close to the NVR and there is no barrier such as wall between them when connecting

If the cameras are connected to the NVR’s Wi-Fi,

1 ensure the camera is close to the NVR and there is no barrier such as wall between them when connecting

2 ensure the camera is in configuration mode

Please follow below to check the left storage of X5C, X5S:

Right click the mouse to go to Menu > HDD > General > Free Space

Or, right click the mouse to go to Menu > Maintenance > System Info > HDD > Free Space

Please kindly note that you can only check the free space on the monitor.

(Note: on EZVIZ mobile app, the storage in Settings > Storage Status > HDD refers to the HDD's total capacity)

Please kindly note that X5C beeping all the time can have the following issues and you may check which one caused this by going to Menu > Configuration > Exceptions and select one by one:

1. HDD Error: Errors when writing or does not format the Hard Disk before using or No HDD

2. Network Disconnect: No Ethernet, so please make sure the NVR is connected to a functional network and online

3. IP Conflict: Please confirm whether your NVR IP address conflicts with the IP addresses of other network devices in your home by going to Configuration-Network-General, if it is, please disable the Enable DHCP button to modify the IP address of your NVR.

4. Record Exception: No video hard disk exists, so please check whether you have HDD installed

If you need to export some clips on your monitor， please follow the steps below to export recordings:

1. Log into your NVR monitor

2. Connect your external USB storage device to your NVR’s USB port

3. Right click your mouse to enter the Main Menu > Export > Normal > Export

4. Select the video(s) you want to export, select the time and date you wish to export and click on the “Export” tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, EZVIZ mobile app does not support to select and download clips directly, so you may export on the monitor or you may manually record the clips you would like on EZVIZ app to export by following below steps:

1. Log into your EZVIZ account and tap on the device cover picture to go to the live view page

2. From the Live View tap on the record icon and the recording will start, tap on the icon to stop the recording

3. Go back to the home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album"

4. Locate the video you just recorded and save it to your mobile device

Please follow below steps to add your device:

1. Please ensure your NVR is online

2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device

If prompted for a password during adding, please kindly note the password would be the verification code that you could find on the white sticker of the NVR box.

If prompted for an encryption password when viewing a camera, please kindly note the password would either be the login password you created for the NVR during the initial setup(if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have(if your cameras are set up via EZVIZ app).

To reset admin password, you may reset the NVR box by pressing the reset button(the password would be defaulted to the original device verification code on the label) or follow below steps:

- Double right click your mouse at the left bottom corner of the login window

- Click on “OK” when the prompt “Restore Default Password” pops up

- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.

If you want to connect without a network, please follow the steps below:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C and connect X5C’s WiFi, so even if you don’t connect the X5C to the network, you can also view the camera under the LAN on the monitor.

If you want to connect with the network, please follow the steps below:

Method 1:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C.

3. Go to the EZVIZ APP > click on the “plus” tab to add a device > scan the QR code shown on the screen or device label. Follow the wizard on your mobile device and complete the setup.

Method 2(only for EZVIZ camera):

1. Put camera and NVR under the same LAN. Add EZVIZ camera to EZVIZ APP.

2. Add X5C to the EZVIZ APP >> Click model name/SN number to enter the camera link page >> Click “Add a Camera” button and then “Link” button to link camera under the same account and same LAN. Follow the wizard on your mobile device and complete the setup.

Most products are configured to support 2.4 GHz Wi-Fi network mode; however, some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode:

DB1, Mini Plus, C6P, C6, C6Wi, E6, H6, DB1C, DB1 pro, HP7 support 2.4 GHz & 5 GHz.

Sports camera S5 Plus supports 2.4 GHz & 5 GHz.

Router W3 support dual band 2.4 GHz and 5 GHz.

All other security cameras support only 2.4 GHz Wi-Fi network mode.

Please note that this message usually indicates that the camera or NVR/DVR has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.

Yes. Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase. 

Click here for more information on EZVIZ's limited warranty. 

Enter your X5C control screen, go into System Setting > Advanced settings > Maintenance > Local Update, then you have 30 seconds to pull out the mouse and insert your USB Flash Drive where update file located. After X5C detect the USB Flash the update will process automatically. The process takes about 3 minutes.

Without any obstacle X5C’s cover range is 100m.

Any IPC/security camera that supports ONVIF protocol or EZVIZ proprietary protocol. 

No. The wireless signal of X5C can only be used for the cameras related. To ensure that the device is stable, we do not recommend that this device be used to browse the internet.

 The default password is ezviz_ABCDEF. Please note that ABCDEF is your device’s identification code located on the back of your device. 

This situation can occur if the network is unstable or not working properly. If you have your device connected via wireless connectivity, please ensure that the cameras are not too far away from the Wi-Fi NVR.

EZVIZ cameras can record and save videos to three options: SD card (up to 128G), Wi-Fi NVR or Cloud play（available in US and UK now） at the same time for added backup. We recommend that you install as many types of backup as possible for redundancy.

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X5C can support HDMI/VGA output simultaneously.