This situation can occur if the network is unstable or not working properly. If you have your device connected via wireless connectivity, please ensure that the cameras are not too far away from the Wi-Fi NVR.

No. The wireless signal of X5C can only be used for the cameras related. To ensure that the device is stable, we do not recommend that this device be used to browse the internet.

Without any obstacle, X5C’s cover range is 100m.

For NVR models such as X5C, X5S-4W, X5S-8W, X5S-16L2, and X5S-16H, if your cameras cannot be linked in the Camera Management page on the monitor (Right Click > Menu > Camera > Camera), please follow the steps below:

If the cameras are connected to the router directly:

1. ensure the camera you tried to connect to is under the same LAN as the NVR.

2. ensure the camera is close to the NVR and there is no barrier such as a wall between them when connecting.

If the cameras are connected to the NVR’s Wi-Fi:

1. ensure the camera is close to the NVR and there is no barrier such as a wall between them when connecting.

2. ensure the camera is in configuration mode.

Please kindly note that X5C beeping all the time can have the following issues and you may check which one caused this by going to Menu > Configuration > Exceptions and selecting one by one:

1. HDD Error: Errors when writing or not formatting the Hard Disk before using or not using HDD.

2. Network Disconnect: No Ethernet, so please make sure the NVR is connected to a functional network and online.

3. IP Conflict: Please confirm whether your NVR IP address conflicts with the IP addresses of other network devices in your home by going to Configuration-Network-General, if it is, please disable the Enable DHCP button to modify the IP address of your NVR.

4. Record Exception: No video hard disk exists, so please check whether you have an HDD installed.

If you need to export some clips on your monitor, please follow the steps below:

1. Log into your NVR monitor.

2. Connect your external USB storage device to your NVR’s USB port.

3. Right-click your mouse to enter the Main Menu > Export > Normal > Export.

4. Select the video(s) you want to export, select the time and date you wish to export, and click on the “Export” tab at the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, the EZVIZ mobile app does not support selecting and downloading clips directly, so you may export on the monitor or you may manually record the clips you would like on the EZVIZ app to export by following the steps below:

1. Log into your EZVIZ account and tap on the device cover picture to go to the Live View page.

2. From the Live View tap on the "Record" icon and the recording will start, tap on the icon to stop the recording.

3. Go back to the Home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album".

4. Locate the video you just recorded and save it to your mobile device.

Please follow the below steps to add your device:

1. Please ensure your NVR is online.

2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device.

If prompted for a password during adding, please kindly note that the password would be the verification code that you could find on the white sticker of the NVR box.

If prompted for an encryption password when viewing a camera, please kindly note that the password would either be the login password you created for the NVR during the initial setup (if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have (if your cameras are set up via EZVIZ app).

To reset the admin password, you may reset the NVR box by pressing the reset button (the password would be defaulted to the original device verification code on the label) or follow the below steps:

- Double right-click your mouse at the left bottom corner of the login window.

- Click on “OK” when the prompt “Restore Default Password” pops up.

- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.

If you want to connect without a network, please follow the steps below:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C and connect X5C’s WiFi, so even if you don’t connect the X5C to the network, you can also view the camera under the LAN on the monitor.

If you want to connect with the network, please follow the steps below:

Method 1:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C.

3. Go to the EZVIZ APP > click on the “plus” tab to add a device > scan the QR code shown on the screen or device label. Follow the wizard on your mobile device and complete the setup.

Method 2(only for EZVIZ camera):

1. Put camera and NVR under the same LAN. Add EZVIZ camera to EZVIZ APP.

2. Add X5C to the EZVIZ APP >> Click model name/SN number to enter the camera link page >> Click “Add a Camera” button and then “Link” button to link camera under the same account and same LAN. Follow the wizard on your mobile device and complete the setup.

X5C can support HDMI/VGA output simultaneously.