Wait for about 5 minutes, and then use the "Forgot Password" function to retrieve the password for your account.

1. Click "Forgot Password" on the login page of EZVIZ mobile app.

2. Enter the user's mobile phone number or email address, depending on how the account was registered.

3. A 4-digit verification code will be sent to the user to enter and complete his/her password change or recovery.

Please note that for most EZVIZ devices, there are usually three ways to get the 6 capital letters device code:

1. You can find it on the device label of the EZVIZ device;

- For models such as BC1 and HB3 kit, the default password is the 6-digit capital letter device code located on the white sticker of the base station.

- For models such as DB2 and DB2C kit, the default password is the 6-digit capital letter device code located on the white sticker of the chime.

- For models such as DB1, please remove the cover of the doorbell and scan the code with a third-party QR code scanner. 

- If the camera is linked to an NVR/DVR, such as an X4 or X5 device, and if it is initially set up by adding to NVR/DVR directly, the password will be the admin/login password of the NVR/DVR you created for the NVR/DVR during the initial setup.

2. For some models, there is a QR code on the manual cover that contains device information (Note: no such info if on the cover it says, "scan the QR code for detailed manual”). And you can use a third-party QR code scanner to scan it to get the device code;

3. Alternatively, you can find it in the Device QR Code or Verification Code in the camera Settings > Device Info/About on the EZVIZ mobile app if you have previously set up the device with this phone. Apart from this, for some models, if the cameras are online now, you can also tap the eye-like icon, and enter the OTP (one-time password) sent to the e-mail address or phone number you used to register the EZVIZ account, then the verification code will be displayed after verification.

If the methods mentioned above do not resolve your issue, please ensure not to delete the device from your account and promptly reach out to the EZVIZ support team at account@ezviz.com or engage with the online chat agent via the chat window located at the bottom right of this page.

Please note that sharing can be done in two different ways:

1. Using the Same Login Credentials: You can view the same device using the same login credentials. This means that if you provide your friend or family member with your email address or phone number associated with your EZVIZ account, along with the password, they can access the same device on that account simultaneously.

2. Sharing Your Device with Friends: This method allows you to grant friends and family the privilege to view your device without them owning it. You can achieve this using the EZVIZ App by following these steps:

- Step 1: Log in to your EZVIZ account, and tap the "Account" button in the lower right corner of the Home page.

- Step 2: Tap "Family & Guests".

- Step 3: Tap "Add Sharing".  

- Step 4: Enter the email address or phone number registered with the EZVIZ account that you would like to share with, ensuring that the region of the guest account is the same as the owner account, then tap "Continue".

- Step 5: Select the devices you wish to share, and you can edit the permissions by tapping on the device. (Note: Please remember to select “Authorize encryption password” at the bottom; otherwise, the shared account may request the encryption password to view the device.)

- Step 6: Tap "Add sharing" at the bottom. When sharing devices with others, consent is required first. Therefore, toggle the two agreements of "EZVIZ family sharing service" and "EZVIZ service agreement" on the left side and tap "Agree" to proceed further.

Once the guest account accepts the invitation, the devices will be successfully shared. If the issue remains unresolved, please contact the EZVIZ support team for further assistance.

*Please note that sharing functionality is not supported on all EZVIZ devices. If your device does not appear in the sharing list during the sharing process, it indicates that it cannot be shared.

Step 1: On the login page, input the correct account and tap Forgot password? button 

Step 2: Tap Send to continue 

Step 3: Input the verification code in the image or drag the slider to complete the puzzle to verify your account and then a 4-digit code (OTP) would be sent to your registered email address or phone number

Step 4: Input the 4-digit code you receive 

Step 5: Create your new password and tap Save to complete the process 

Please follow the steps below:

1. Log in your EZVIZ account, tap the Account button in the lower right corner of the Home page.

2. Enter My Profile by clicking the profile picture.

3. Tap Login Settings.

4. Then tap Delete Account.

5. Please read the Notice carefully before you confirm to Delete My Account.

*Please make sure that all the devices under this account have been removed before you delete your account.

If you have further concerns, please contact the EZVIZ support team for further assistance.

If you want to use LAN Live View, you can enter it in the following two ways:

If your phone network is on the same local network as your camera

1 Log in to your EZVIZ account, and tap the profile icon on the top left corner. 

2 Tap Settings 

3 Scroll down to find LAN Live View 

4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access LAN Live View by tapping the play icon on the top right of the login page.

5 Make sure your camera and phone are on the same LAN, then tap Start Scanning.

6 Enter the device verification code as the password (usually located on the white sticker of your camera) and the username is admin by default, and you will be able to view your camera.

If you do not have a network

1 Log in to your EZVIZ account, and tap the profile icon on the upper left corner. 

2 Tap Settings 

3 Scroll down to find LAN Live View 

4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access to LAN Live View by tapping the play icon on the top right of the login page. 

5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named "EZVIZ_SN", and enter the password "EZVIZ_verification code" (the verification code is usually located on the white sticker of your camera), then go back to the EZVIZ app and tap Start Scanning.

6 Enter the device verification code as the password and the username is admin by default, and you will be able to view your camera.

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

Step 2: Enter My Profile by clicking the profile picture

Step 3: Tap Change Password

Step 4: Input the old password and new password you would like to set, and then tap Save to complete the settings

Reminder: If you forget the old password, you may tap Forgot password? on the login page and a 4-digit code would be sent to your registered email or phone number for password reset.

Step 1: On the login page, input the registered email address or phone number (with the country code) and the correct password 

Step 2: Tap Sign In to continue 

Note: 

If prompted Account username or password error/Login failed, please check: 

1 whether the region is correct (in Other Login Methods > Select Region) and whether the account information you input is valid. 

2 please confirm the password again or if you forget it, you may tap Forgot Password? on the login page to reset it.  

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:

Step 1. Please make sure your account information and region are correct.

Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.

Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com

Please follow the steps below:

Step 1: On the EZVIZ mobile APP, on the Devices page, tap the "+" icon on the top right, then tap "Add Device".

Step 2: Tap the scanning icon on the top right to scan the QR code displayed on your TV.

Step 3: Confirm to sign in to your account.

For data security and information protection, an encryption password would be required when accessing videos and live streaming. If an encryption password is required or it prompted an incorrect password, please check the following first:

1. If you have not changed the encryption password before:

The default password is the 6-digit capital letter device code, which is located on the white sticker of your camera or for verified terminals through which you set up the camera, you may find it in camera settings > Device information/About> Device QR Code > Verification Code:

- For models such as BC1 and HB3 kit, the default password is the 6-digit capital letter device code located at the white sticker of the base station.

- For models such as DB2 and DB2C kit, the default password is the 6-digit capital letter device code located at the white sticker of the chime.

- For models such as DB1, please remove the cover of the doorbell and scan the code with a third-party QR code scanner.

- If the camera is linked to an NVR/DVR and if it is initially set up by adding to NVR/DVR directly, the password will be the admin/login password of the NVR/DVR you created for the NVR/DVR during the initial setup.

- If this is a shared device from the main user, please get the correct encryption password under the owner's account by following the instructions above. Or you may ask the owner to share the device again and click “Authorize encryption password” as one of the permissions when sharing.

2. If you have changed the encryption password before:

- Please make sure the password you input is correct and there is no unnecessary blank space.

- If you forget the correct encryption password, you may tap Decrypt by email or SMS to retrieve it.

- Alternatively, you may reset your camera by holding the reset button and the password would be defaulted to the original device verification code. However, please be aware that even though the password can be reset to the original device code, you will still need the old encryption password that you previously set in order to access recordings saved with the old encryption password.

To reset the password, please follow below steps first:

1. Please ensure the device is online, and hover your mouse to the top of the screen and click on "device management"

2. When prompted, click on “Forgot Password” on the monitor

3. After this, a verification code for password reset would be sent to your registered email address or phone number

4. Input the code and follow the onscreen prompt, you would be able to reset your DVR/NVR

However, if you are unable to reset password through above method, for user privacy and device safety, it is required to contact us via the account your device linked to. Thus, please make sure you send us the long serial number or the GUID file by following below steps through the linked account.

1. Remove the Ethernet cable connected to your DVR/NVR and reboot your device

2. Hover your mouse to the top of the screen and click on "device management"

3. When prompted, click on “Forgot Password” on the monitor - You will be prompted to call EZVIZ, click on "OK" and you will arrive at the screen where either you have the long serial number or it will ask you to download the GUID file using USB drive. 

4. If long serial number, please take a clear picture with the time and date on your monitor visible and send it to us

5. If GUID file, please insert a USB drive into the USB slot on the unit > Click the "Export" button to export the GUID file to the USB > attach the GUID file in the reply to this email

After verification, we will send the secure code to you as soon as we can.

You may also click here to view our FAQ video for the detailed instructions mentioned above and we hope this will help.

To reset the admin password, you may reset the NVR box by pressing the reset button (the password would be defaulted to the original device verification code on the label) or follow the below steps:

- Double right-click your mouse at the left bottom corner of the login window.

- Click on “OK” when the prompt “Restore Default Password” pops up.

- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.

If you have changed your mobile phone, you can still sign in to your account using the same account information on your new phone. Please follow the steps below:

Step 1: Make sure you have selected the correct region.

Step 2. Enter the registered email or phone number and the correct password. Please note that the password is case-sensitive. Alternatively, you can tap "Forgot Password" on the login page and follow the instructions on the APP to reset a new password.

Step 3. If you previously enabled two-step verification, you will receive a verification code via email or SMS. Enter the correct verification code and you will be able to log in to your account again.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap your "Profile Photo" on the top left.

Step 2: Enter "My Profile" by clicking on the Profile Photo.

Step 3: Tap "Login Settings".

Step 4: Tap "Terminal Management".

Step 5: Select the terminal you would like to delete and swipe left for IOS users or long press it for Android users, then you would see the "Delete" option. You may also tap "One-Click Cleanup" in the top right corner to delete all the terminals in batch.

If your EZVIZ cameras support turning off the IR light on the EZVIZ APP, please follow the steps below:

1. Login to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to your camera's name to access the Device Settings page.

3. Locate the IR Light button and uncheck it. Alternatively, scroll down to find Image Settings, select Day Mode and the IR light would be turned off.

 (* The interface of the application may be different depending on the version update and device model).

Please follow the below steps to add your device:

1. Please ensure your NVR is online.

2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device.

If prompted for a password during adding, please kindly note that the password would be the verification code that you could find on the white sticker of the NVR box.

If prompted for an encryption password when viewing a camera, please kindly note that the password would either be the login password you created for the NVR during the initial setup (if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have (if your cameras are set up via EZVIZ app).

When you bind your product to your account using local connectivity features, you need to set a password, which will be used as both the video encryption password for your product and the login password for the local connectivity features, such as SADP, RTSP, netSDK, Onvif, etc. When you change your password through the path of Device-Settings-Privacy Settings-Change Encryption Password, it is deemed that the video encryption password and the local connectivity features login password have been changed synchronously.

Please follow the steps below:

Step 1: Tap the profile icon on the top left. 

Step 2: Enter My Profile by clicking on the profile picture. 

Step 3: Tap Switch Account.  

Step 4: Add the new account or tap the other existing account you would like to login to.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

Step 2: Enter My Profile by clicking on the profile picture.

Step 3: Tap Login Settings.

Step 4: Tap Two-Step Verification and enable/disable the button.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

Step 2: Enter My Profile by clicking on the profile picture. 

Step 3: Tap Login Settings. 

Step 4: Tap the button to enable or disable Face ID. 

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left. 

Step 2: Enter My Profile by clicking on the profile picture. 

Step 3: Tap Login Settings. 

Step 4: Tap the button to enable or disable Fingerprint ID.

When you sign in to an untrusted phone terminal while you have Two-step verification turned on, you'll get a security verification code via Email or SMS, making sure you’re you.

To enable or disable it, please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

Step 2: Enter My Profile by clicking on the profile picture.

Step 3: Tap Login Settings.

Step 4: Tap Two-Step Verification and enable/disable the button.

To use the LAN Live View feature, you simply need to enter the default Admin password, which consists of a 6-character verification code in capital letters, and can be found on the white sticker attached to your device. There is no need to modify or change the default username. And if you are still prompted for an incorrect password, please check that you have entered the password correctly without any spaces. For more instructions of the device verification code, please refer to: Where to find the EZVIZ device verification code.

However, if the IPCs are initially set up by directly adding them to the EZVIZ NVR and not through the EZVIZ Mobile App, the admin password for LAN Live View will be the login password you set up for the NVR during the initial setup.