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  • How to edit the device name in the EZVIZ mobile app?

    Please follow the steps below:

    1. Log in to your EZVIZ account.

    2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.

    3. Tap on the device serial number to edit it, and then tap on the top right to save the settings.

    4. Or, for some other models, tap the Name tab to edit the device name, then tap anywhere else to finish editing and save the settings.



  • How to delete event or mark them as read?

    Please follow the steps below:

    Step 1: From the "Events", tap the upper right corner

    Step 2: Tap "Edit".

    Step 3: Select the event(s) you want to delete or mark as seen


  • What's the system requirement for EZVIZ App?

    The latest EZVIZ app is compatible with iOS 11.0 or later, and Android 6.0 or later.


  • How to find EZVIZ App from the App store using iPad?

    1) Go to the App store on your iPad.

    2) Type EZVIZ HD in the search bar.

    3) Click on "GET", download and start enjoying those beautiful moments you love.


  • How to change the language of the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the "Account" button in the lower right corner.

    Step 2: Tap "Settings".

    Step 3: Tap "General Settings".

    Step 3: Tap "Language".

    Step 4: Select the language you would like to set and tap "Save" to complete the settings.

    Note: The interface of the application may be different depending on the version update.


  • How to set Email Alerts or email notifications in the EZVIZ APP

    Please follow the steps below:

    Step 1: From the "Events" Page, tap the upper right corner

    Step 2: Tap "Push Notification Settings".

    Step 3: Tap "Email Alerts".

    Step 4: Select the devices you would like to receive notifications for and tap "Save".

    Note: If your account is not linked to an email address, please link an email address first. then select the devices for which you would like to receive notifications and tap "Save", the linked email address would be able to receive the notifications.


  • How to find the message I want?

    Step 1: From the Library Page, tap the filter icon on the top right 

    Step 2: Set the Event Type or the devices that you would like to view 

    Step 3: Then tap Apply on the top right  



  • What’s the volume of network traffic when keep viewing the video in 1 minute?

    In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute.


  • How to play Fast Forward playback?

    All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.

    However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.


  • What to do if the battery seems to drain too fast

    Involved model: BM1/BC1/HB8/BC1C, etc.

    Kindly note the actual battery life will vary depending on environmental factors, network stability, and the frequency of camera activities. 

    Thus, to optimize the battery life, we suggest you check the following:

    1. Low temperature. As the battery inside is a lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charge more often at temperatures below 0°C. 

    2. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing an unstable network. You may open the EZVIZ mobile app > enter camera Settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.

    3. Meanwhile, you can try the below settings to reduce battery drain:

    - enable Power Saving or Super Power Saving mode (only active live view can wake up the camera) in camera Settings > Working Mode or Battery.

    - decrease detection sensitivity in camera Settings > Intelligent Detection.

    - draw detection areas in camera Settings > Intelligent Detection.


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