EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
For the issue you have , please try as below :
We suggest you reset your device by holding the reset button and restart the setup procedure. Before this, please make sure:
1.Ensure that your Micro SIM card is on our compatible list. You may check the information on https://www.ezviz.com/inter/product/EB8/46565#Carrier
2.Ensure that the SIM card PIN is unlocked before being insert into the device.
3.If the device still prompts “Connection failed”, tap “Try APN Configuration” in the app interface and follow the app wizard to finish the APN Configuration. For APN information, please liaise with your carrier.
