If you set up EZVIZ security cameras or smart entry devices to keep an eye on your home but are concerned about potential privacy issues with your neighbors, drawing a privacy area can help you exclude areas you don’t want to include in your field of view.

These areas will be excluded when you view live or recorded footage. You can create up to four privacy areas for each EZVIZ device in your possession. If you prefer not to capture audio, you can disable the audio feature, which will ensure that your videos are completely silent.

Create, edit, or delete Privacy Areas

To create, edit, or delete Privacy Areas, please follow the steps below in the EZVIZ app:

1. From Home Page, tap the three-dot icon next to the device’s name or SN to enter the “Device Settings” page. 

2. Scroll down to find “Privacy Settings”. Then tap “Customize the privacy area” and enter it. For some specific models, you can find “Customize the privacy area” directly at the bottom after you enter the Device Settings page.

3. Tap “Add an area”. Then you can tap the area to move it and drag the bottom right corner to modify the size.

4. Then click “Save” on the top right corner to complete the settings.

5. To edit an area, tap the area you would like to edit, then you can move it or drag the bottom right corner to modify the size. Then click “Save” on the top right corner. 

6. To delete an area, tap the area you would like to delete and click “Delete the area”. Then click Yes to complete the settings.

Notes for Privacy Areas

1. The Privacy Area is NOT supported by all EZVIZ devices. You may review the detailed description on the product details page or contact our support team for more information.   

2. Once configured, the masked area will be shown in both live view and recordings.

3. If your device position moves, the privacy areas will change, potentially no longer covering the intended zones.

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How to enable or disable device audio?

Applies to: HP3 Pro, EP3x Pro, CP3 Pro, EP7

We sincerely apologize that these devices are compatible only with the solar panel included in the package.

To factory reset your HP7, CP7, or EP7 video doorphone series, please tap "Settings>Firmware>Factory Reset" on the panel screen.

Yes, you can integrate additional screens with your smart home video doorphone. Specifically, you can connect the doorphones with the SD7 smart screen. This is particularly beneficial for larger homes, as the SD7 extends the communication capabilities of your existing EZVIZ Video Doorphones.

By placing the SD7 in various areas of your home, such as the bedroom or kitchen, you can easily respond to doorbell rings without having to rush to a distant monitor. With just a few taps on the SD7, you can see who is at the door and grant access immediately.

No, the smart video doorphone does not support RTSP or ONVIF. For optimal control and operation of the device, we recommend using the EZVIZ App.

No, the smart video doorphone does not support the addition of extra chimes.