If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:

1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.

2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click Here to view partial test results of SD card compatibility.

3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.

4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. 

5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

If you are experiencing difficulties with audio pickup during live view or playback, please follow the steps below:

1. Make sure that the volume icon is not muted and that the Audio Settings are also enabled on the Device Settings page.

2. Check that the speaker volume on your phone is turned up and working properly. You can go to your phone's settings page to check the sound settings, make sure the media sound is turned on, and the phone is not in Do Not Disturb or Focus mode (for iPhone).

3. If your EZVIZ devices support two-way talk, please check if you can hear any sound when using two-way talk.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.

Please follow the steps below:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Check that the power cable is not damaged or frayed.  You can also try using a different power cable to see if this solves the problem.

3. Reset the camera: Try resetting the camera by pressing and holding the Reset button for about 10 seconds. This will usually restore the camera to its default settings and may help to resolve minor problems.

If the problem persists or if you encounter any further difficulties, please don't hesitate to reach out to EZVIZ customer support for additional assistance.

Please note that for most EZVIZ devices, there are usually three ways to obtain the 6 capital letter device code:

1. You can find it on the device label of the EZVIZ device. For doorbell devices such as DB1, please remove the device cover and scan the QR code with a third-party QR code scanner.

2. For some models, there is a QR code on the manual cover that contains device information (Note: there is no such information if the cover says "scan the QR code for detailed manual"). And you can use a third-party QR code scanner to scan it to get the device code.

3. Alternatively, you can find it in Digital Device Information or Device QR Code in Camera Settings-Device Information/About on the EZVIZ mobile app.

*Please note that for backend devices such as X5 and X4, the device code is the admin password that you set when you set up the device.

If you still need further assistance, please feel free to contact the EZVIZ support team at support@ezviz.com.

You can only share devices with an EZVIZ account in the same region. Make sure you enter the correct email or phone number. Have recipients verify their email or phone number by tapping the profile photo in the upper left corner - My Profile.

Please follow the steps below:

1. Make sure that the Wi-Fi router is good and functional. You can check it on EZVIZ mobile app by clicking "Network Testing" on the configuration failed page or check if your mobile phone can browse the Internet by turning off data and connecting only to Wi-Fi.

2. For EZVIZ devices that support 2.4G Wi-Fi only, ensure that you connect your mobile phone to 2.4G Wi-Fi before network configuration. 

3. Make sure that your Wi-Fi network signal is good. Most EZVIZ devices perform better when the upload speed is higher than 2 Mbps for each camera. You can check your Wi-Fi signal in the EZVIZ mobile app by clicking the profile photo on the top left--Settings--Device Network Tools--Check Wi-Fi Signal. 

4. If not good, please follow the steps below to improve your network:

- you can try to move the camera closer to your router, avoid obstacles and interferences such as wall, elevator, microwave, washing machines and Bluetooth devices. 

- If possible, unplug some infrequently used devices from your router or reboot the router.

- Try to change the Wi-Fi channel to a less crowded one. 

5. Please also review some other network requirements that may help resolve your issue: 

- Make sure that DHCP is enabled on your router.

- Verify that IPV6 is turned off on your router.  

- Make sure that the blacklist/whitelist firewall settings are turned off on your router.

6. If your camera supports Ethernet cable, you can also try to connect it via cable. Alternatively, if possible, try connecting the camera to another home Wi-Fi. 

If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:

Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.

Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above.

We do recommend you check the compatible list on our website.

Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.

*Before initialization, do remember to backup important files by saving or exporting them if necessary.

Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

Step 2: Tap Family & Guests

Step 3: Tap Add Sharing  

Step 4: Input a valid EZVIZ account to which you would like to share, and ensure the region of the guest account is the same as the owner account, then tap Continue 

Step 5: Select the devices you would like to share and you can edit the permissions by tapping the device. After the guest account accepts the invitation, it means the devices are shared with success. 

When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:

1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data.

2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered.

3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.

Please check the following settings below:

1) Check the frequency band on your router to ensure that it allows 2.4 GHz network mode transmission if your device supports 2.4 GHz only..

2) Ensure that your mobile phone is on the WiFi and ensure that the WiFi network is active and functional

3) Check the network condition:

    •Make sure your network has no firewall and no other limit.

    •Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).

4) Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration.

Step 1: On the login page, input the correct account and tap Forgot password? button 

Step 2: Tap Send to continue 

Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number 

Step 4: Input the 4-digit code you receive 

Step 5: Create your new password and tap Save to complete the process