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What to do if the SD card cannot be initialized?

If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:

1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.

2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click Here to view partial test results of SD card compatibility.

3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.

4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. 

5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.



How to deal with the system message “Device is offline”?

1. Please check the status of the indicator light first:

- If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not.

- If the indicator light is flashing red slowly, you can try the following two methods:

1) Please reboot your router as it may be experiencing connectivity and range issues.

2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem.

2. If the camera is still offline, you can try to reconfigure it by following the steps below:

- Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only.

- Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button.

- Reset the device by pressing the reset button for a few seconds.

- Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next.

- Check that your WIFI and password are correct. Then tap Next to connect to device AP.

- Please wait for the device to be configured and your device should be back online. 


What should I do if I have lost my EZVIZ device verification code

Please note that for most EZVIZ devices, usually there are three ways to get the 6 capital letters device code:

1. You can find it on the device label of the EZVIZ device;

2. For some models, there is a QR code on the manual cover that contains device information (Note: no such info if on the cover it says, "scan the QR code for detailed manual”). And you can use a third party QR code scanner to scan it to get the device code;

3. Alternatively, you can find it in the Device QR Code or Verification Code in the camera Settings > Device Info/About on the EZVIZ mobile app if you have previously set up the device with this phone. Apart from this, for some models, if the cameras are online now, you can also tap the eye-like icon, and enter the OTP (one-time password) sent to the e-mail address or phone number you used to register the EZVIZ account, then the verification code will be displayed after verification. 

*Please note that for backend devices such as X5 and X4, the device code is the admin password that you set when you set up the device.

If you still need further assistance, please feel free to contact the EZVIZ support team at account@ezviz.com.


How to re-configure an offline device?

Please follow the steps below:

1. Press and hold the RESET button on your camera for about 5-10 seconds to reset it. This will allow you to start the process of reconnecting the device to the Wi-Fi.

2. Make sure your EZVIZ device is Wi-Fi configuration mode.

3. Open the EZVIZ mobile app on your smartphone.

4. From the Home page of the app, tap the 3-dot icon next to the name of your camera to enter the Device Settings page. 

5. Tap the "Wi-Fi" or "Network Settings>Wi-Fi".

6. Follow the prompts and instructions in the EZVIZ mobile app to reconfigure your device to the network.


What should I do if my camera goes offline frequently?

If your camera goes offline frequently, below are some troubleshooting steps to resolve the issue for you:

Step 1: Ensure both the firmware and EZVIZ app are running on the latest version.

Step 2: Ensure that your Wi-Fi network signal is good. You can check the signal by connecting your phone to the same WiFi your camera connects to, entering More page > Settings > Device Network Tools > Check WiFi signal.

Step 3: If not good, you can try to move the camera closer to your router, avoid obstacles and interference such as wall, elevator, microwave, washing machines, and Bluetooth devices. 

Step 4: If your WiFi router has an adjustable antenna, try pointing it in various directions.

Step 5: Try to change the Wi-Fi channel to a less crowded one.

Step 6: If possible, disconnect some devices you seldom use from your router.

Step 7: If your camera supports Ethernet cable, you can also try to connect it using a cable.

Step 8: If you have two EZVIZ devices and the other one is working fine, you can also try to switch the locations to further determine the issue.


What should I do when the Wi-Fi connection fails during device pairing?

Please follow the steps below:

1. Make sure that the Wi-Fi router is good and functional. You can check it on EZVIZ mobile app by clicking "Network Testing" on the configuration failed page or check if your mobile phone can browse the Internet by turning off data and connecting only to Wi-Fi.

2. For EZVIZ devices that support 2.4G Wi-Fi only, ensure that you connect your mobile phone to 2.4G Wi-Fi before network configuration. 

3. Make sure that your Wi-Fi network signal is good. Most EZVIZ devices perform better when the upload speed is higher than 2 Mbps for each camera. You can check your Wi-Fi signal in the EZVIZ mobile app by clicking the profile photo on the top left--Settings--Device Network Tools--Check Wi-Fi Signal. 

4. If not good, please follow the steps below to improve your network:

- you can try to move the camera closer to your router, avoid obstacles and interferences such as wall, elevator, microwave, washing machines and Bluetooth devices. 

- If possible, unplug some infrequently used devices from your router or reboot the router.

- Try to change the Wi-Fi channel to a less crowded one. 

5. Please also review some other network requirements that may help resolve your issue: 

- Make sure that DHCP is enabled on your router.

- Verify that IPV6 is turned off on your router.  

- Make sure that the blacklist/whitelist firewall settings are turned off on your router.

6. If your camera supports Ethernet cable, you can also try to connect it via cable. Alternatively, if possible, try connecting the camera to another home Wi-Fi. 




How to solve Wi-Fi configure failed issue?

Please check the following settings below:

1) Check the frequency band on your router to ensure that it allows 2.4 GHz network mode transmission if your device supports 2.4 GHz only..

2) Ensure that your mobile phone is on the WiFi and ensure that the WiFi network is active and functional

3) Check the network condition:

    •Make sure your network has no firewall and no other limit.

    •Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).

4) Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration.


What type of Micro SD do I need for my EZVIZ devices?

The information listed in the following compatibility chart is only based on our lab test results. The actual performance and compatibility might vary due to the third factor (such as the change of manufacturing method and raw material) from time to time. For other EZVIZ devices not listed on the table, you may refer to those manufacturers and models that have passed our tests.

Important note: Currently, based on our lab test results, sorry to tell you that the Kingston CANVAS Select Plus series of SD cards may not work on our EZVIZ devices.

CS-C1C-D0-1D1WFR CS-C1C-D0-1D2WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV206-C0-1A1WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV246-B0-1C1WFR CS-CV246-A0-1C2WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV310-A0-1C2WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV310-A0-1B2WFR CS-CV310-A0-3B1WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV248-A0-32WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV248-A0-32WMFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-DB1-A0-1B3WPFR
Kingston
Kingston 256GB X
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB X
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB X
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB X
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB X
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB X
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB X
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-C3A-A0-1C2WPMFBR
Kingston
Kingston 256GB X
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB X
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB X
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB X
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB X
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB X
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB X
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-C6N-A0-1C2WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-C3N-A0-3H2WFRL
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV310-C0-6B22WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV228-A0-3C2WFR
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB
CS-CV310-A0-32CWFRL
Kingston
Kingston 256GB
Kingston 128GB
Kingston 64GB
Kingston 32GB
Samsung
Samsung 256GB
Samsung 128GB
Samsung 64GB
Samsung 32GB
Samsung EVO 256GB
Samsung EVO 128GB
Samsung EVO 32GB
Samsung EVO 64GB
Samsung EVO Plus 128GB
Samsung EVO Plus 256GB
Samsung PRO 128GB
Samsung PRO 64GB
Samsung PRO 32GB
Sandisk
Sandisk 64GB
Sandisk 32GB
Sandisk Ultra 256GB
Sandisk Ultra 128GB
Sandisk Ultra 64GB
Sandisk Ultra 32GB
Sandisk Extreme 256GB
Sandisk Extreme 128GB
Sandisk Extreme 64GB
Sandisk Extreme PRO 256GB
Sandisk Extreme PRO 128GB
Sandisk Extreme PRO 64GB


What if I forget my password?

Step 1: On the login page, input the correct account and tap Forgot password? button 

Step 2: Tap Send to continue 

Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number 

Step 4: Input the 4-digit code you receive 

Step 5: Create your new password and tap Save to complete the process