Applies to: HP3 Pro, EP3x Pro, CP3 Pro, EP7

We sincerely apologize that these devices are compatible only with the solar panel included in the package.

To factory reset your HP7, CP7, or EP7 video doorphone series, please tap "Settings>Firmware>Factory Reset" on the panel screen.

Yes, you can integrate additional screens with your smart home video doorphone. Specifically, you can connect the doorphones with the SD7 smart screen. This is particularly beneficial for larger homes, as the SD7 extends the communication capabilities of your existing EZVIZ Video Doorphones.

By placing the SD7 in various areas of your home, such as the bedroom or kitchen, you can easily respond to doorbell rings without having to rush to a distant monitor. With just a few taps on the SD7, you can see who is at the door and grant access immediately.

No, the smart video doorphone does not support RTSP or ONVIF. For optimal control and operation of the device, we recommend using the EZVIZ App.

No, the smart video doorphone does not support the addition of extra chimes.