Regarding this, please try switching the network your phone connects to, for example, using phone data or if your router is dual band, using 5G Wi-Fi.
Meanwhile, kindly note that network connection may affect the streaming performance of your EZVIZ devices, thus we do suggest an average upload speed of 2 Mbps or better. To check the speed, you may stand by your EZVIZ device, connect your mobile phone to your Wi-Fi, and visit www.speedtest.net to test.
(For a 3MP device, we do suggest an average upload speed of 3 Mbps or better. If a 4MP device, we do suggest an average upload speed of 4 Mbps or better.)
If you are still experiencing live view issues in your Wi-Fi network, you may also try to change the channel settings for your router or remove some devices you seldom use from your router to ensure sufficient bandwidth.
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