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"如果您在即時預覽或回放時遇到音訊擷取問題，請按以下步驟操作：
1.確保裝置設定頁面的音量圖示未靜音且音訊設定已啟用。
2.檢查手機揚聲器音量是否已調高且正常運作。您可以在手機設定頁面檢查聲音設定，確保媒體聲音已開啟，且手機未處於「勿擾模式」或「專注模式」（針對iPhone）。
3.如果您的EZVIZ裝置支援雙向通話，請檢查使用雙向通話時是否能聽到聲音。
如果問題仍未解決或遇到其他困難，請聯繫EZVIZ客戶支援以獲得進一步協助。"
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