EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
If you encounter a "wheel abnormal" prompt, please follow these steps:
1. Manually Rotate the Wheels: Check both wheels on the robot by manually rotating them. Look for any significant resistance or drag. If you notice high resistance in one or both wheels, inspect the wheel area for any debris or foreign objects that may be causing the issue.
2. Restart the Device: If there are no visible obstructions or if only one side has high resistance, try restarting the robot. After restarting, place the robot on a flat, even surface and initiate a cleaning cycle.
After completing these checks, see if the wheel issue is resolved. If you continue to experience problems, please contact our support team at cleaning.eu@ezviz.com for further assistance.
