Can’t receive verification code?

1) If registered an account via email, please check your junk mail. If still do not receive the verification code, you might have an email filter/block restricting this email. Please check with your email provider.

2) If registered an account via mobile number, please confirm if your mobile can receive SMS short codes. You may also clear the cache of the mobile phone, reboot the mobile phone, or insert the SIM card into another phone and see whether you would receive it.

3) If you do not receive the verification code please provide the SN of your camera, your phone number/email address, your country, the time of request, and a short video of this issue to the support center at support@ezviz.com or contact your regional support team.