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  • How to use voice assistant to control your EZVIZ security cameras

    Connecting your EZVIZ security cameras with voice assistant(s), such as Amazon Alexa and Google Home, is a simple process.


    Checklist before setting up:

    √  Make sure you have downloaded EZVIZ App and Amazon’s Alexa App/Google Home App on your phone.

    √  Make sure your EZVIZ security camera has been added to EZVIZ App successfully;

    √  Turn off ‘Image Encryption’ of your EZVIZ security camera:

        1)      Log in to your EZVIZ App and go to device setting;

        2)      Look for ‘Image Encryption’ and tap to turn it off.

        3)      Enter the verification code (as the default password) to apply the change.

    √  Change the name of your EZVIZ security camera:

        1)      Go to device setting

        2)      Tap on ‘name’ and change it based on your need, such as ‘front door camera’ or ‘baby room camera’.


    Enable EZVIZ skills on Amazon Alexa

    Video tutorial: https://youtu.be/ro3Y8AkXJ7M

    1.      Log in to your Alexa App.

    2.      Choose ‘Add Device’ from the menu.

    3.      Choose ‘Camera’ and select EZVIZ to enable the skill.

    4.      Enter your EZVIZ username and password in order to authorize Alexa to access your EZVIZ account.

    5.      Tap ‘Discover Devices’ to allow Alexa to discover all your EZVIZ devices.

    6.      Go back to Alexa app menu and you should see all your EZVIZ devices under ‘Cameras’.


    Connect EZVIZ devices to Google Home

    Video tutorial: https://youtu.be/v3nrrosYRr8

    1.     Log in to your Google Home App.

    2.     On the home screen, tap ‘Add’, then ‘Set up device.’

    3.     Select ‘Have something already set up?’

    4.     Type and search ‘EZVIZ’, then select it.

    5.     Enter your EZVIZ username and password in order to authorize Google Home to access your EZVIZ account.

    6.     Once the device is linked successfully, follow the prompts to finish the setup.

  • How to add device?

    1. Download the EZVIZ APP to your mobile phone from the App Store (for iOS), Google Play (for Android), or HUAWEI APP Gallery (for HUAWEI).

    2. Register an EZVIZ account with your email or phone number and log in.

    3. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference, that's ok, you just wait for about 1 minute).

    4. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code that is on the label of the device. You can find a label on the back or bottom of the device. (Please make sure your phone is connected to 2.4G wifi only and you give the camera permission to the EZVIZ app)

    5. Then follow the instructions on the APP to connect the device to your wifi.

    6. After adding the device to your account, you will be able to view your cameras.

  • How to reset the EZVIZ security camera?

    Hold the reset button for 5-10 seconds and wait for the prompt informing you that the device has been reset successfully. Some cameras will not give you the prompt; however, wait for 1-2 minutes for the indicator lights to flash blue. Generally, reset takes about 1-2 mins.

  • How to deal with the system message “Device is offline”?

    1. Please check the status of the indicator light first:

    - If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not.

    - If the indicator light is flashing red slowly, you can try the following two methods:

    1) Please reboot your router as it may be experiencing connectivity and range issues.

    2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem.

    2. If the camera is still offline, you can try to reconfigure it by following the steps below:

    - Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only.

    - Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button.

    - Reset the device by pressing the reset button for a few seconds.

    - Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next.

    - Check that your WIFI and password are correct. Then tap Next to connect to device AP.

    - Please wait for the device to be configured and your device should be back online. 

  • Does EZVIZ product support 5 GHz Wi-Fi?

    Most products are configured to support 2.4 GHz Wi-Fi network mode; however, some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode:

    DB1, Mini Plus, C6P, C6, C6Wi, E6, H6, DB1C, DB1 pro, HP7 support 2.4 GHz & 5 GHz.

    Sports camera S5 Plus supports 2.4 GHz & 5 GHz.

    Router W3 support dual band 2.4 GHz and 5 GHz.

    All other security cameras support only 2.4 GHz Wi-Fi network mode.

  • How to upgrade action camera?

    There are two methods:

    Method A:  online upgrade

    1.      Use EZVIZ SPORTS App.

    2.      If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.

    Method B:  offline upgrade

    1.      Visit the EZVIZ support center (https://service.ezvizlife.com/download) to download the new firmware.

    2.      Input the new firmware to the SD card.

    3.      Reboot the action camera, then it automatically upgrades.

    4.      After upgrade success, the camera will reboot again

    Note: the new firmware should be put in the outermost directory. The camera power should be over 50% when upgraded.

  • How to solve Wi-Fi configure failed issue?

    Please check the following settings below:

    1) Check the frequency band on your router to ensure that it allows 2.4 GHz network mode transmission if your device supports 2.4 GHz only..

    2) Ensure that your mobile phone is on the WiFi and ensure that the WiFi network is active and functional

    3) Check the network condition:

        •Make sure your network has no firewall and no other limit.

        •Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).

    4) Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration.

  • How to delete or remove a device from your EZVIZ account?

    Follow the steps below to delete the camera from your EZVIZ account using your mobile app.

    1)Log into the EZVIZ account

    2)Tap on the image of the camera to open the "live view" page

    3)From the top right corner, tap on the "gear icon" to enter the Device Settings page

    4)Swipe down to the bottom, and tap "Delete Device" to unbind it

    NOTE for CloudPlay Subscribers: If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips" stored in the EZVIZ Cloud Storage service is also provided here.

    WARNING: By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.

  • If the Wi-Fi environment changes, how to put the device back online?

    To connect to a different Wi-Fi network, please follow the steps below:

    1. Press and hold the RESET button on your camera for about 5-10 seconds to reset it. This will allow you to start the process of reconnecting the device to the Wi-Fi.

    2. Make sure your EZVIZ device is in Wi-Fi configuration mode.

    3. Open the EZVIZ mobile app on your smartphone.

    4. From the Home page of the app, tap the 3-dot icon next to the name of your camera to enter the Device Settings page. 

    5. Tap the "Wi-Fi" or "Network Settings>Wi-Fi".

    6. Follow the prompts and instructions in the EZVIZ mobile app to complete the setup and connect your device to the new Wi-Fi network.

  • How to re-configure an offline device?

    Please follow the steps below:

    1. Press and hold the RESET button on your camera for about 5-10 seconds to reset it. This will allow you to start the process of reconnecting the device to the Wi-Fi.

    2. Make sure your EZVIZ device is Wi-Fi configuration mode.

    3. Open the EZVIZ mobile app on your smartphone.

    4. From the Home page of the app, tap the 3-dot icon next to the name of your camera to enter the Device Settings page. 

    5. Tap the "Wi-Fi" or "Network Settings>Wi-Fi".

    6. Follow the prompts and instructions in the EZVIZ mobile app to reconfigure your device to the network.

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