*Data from EZVIZ Lab's test results under standard conditions, the actual charging time may vary due to environmental factors.

Data usage of the EB8 4G depends on the bitrate you set up. One hour of live feed in 1080P mode (default bitrate: 1Mbps) will use about 0.4GB of data. Based on that, you can estimate the data usage to choose the right data plan for you.

Please follow the steps below:

Step 1: From the Home Page, tap the three-dot icon to enter the Device Setup/Settings page.

Step 2: Tap the Audio Settings, then tap the Audio toggle to enable or disable the feature. Or for some models, tap the Audio button directly after entering the Settings page.

Please note that if audio is disabled, there will be no audio for both live stream and video history.

The encryption password is the verification code of the camera by default which is located on the white sticker of your camera or for verified terminals, you may find it in camera settings > About/Device information > Device QR Code > Verification Code.

If you have forgotten your image encryption password, you can also decrypt images or videos via email or SMS. In the decryption pop-up, you will find it below the input field.

Alternatively, you can reset your camera by pressing the Reset button and the password will be reset to the original device verification code.

For best performance, you may follow the below to place your solar panel:

1. Please do not place the solar panel under shades and ensure it gets the most sunlight.

2. Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

3. The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

For HB3, please be informed that HB3 must be used with the HB3 base station. One base can connect up to 4 HB3 models.

For BC1, please be informed that BC1 must be used with the BC1 base station. One base can connect up to 4 BC1 models.

When you bind your product to your account using local connectivity features, you need to set a password, which will be used as both the video encryption password for your product and the login password for the local connectivity features, such as SADP, RTSP, netSDK, Onvif, etc. When you change your password through the path of Device-Settings-Privacy Settings-Change Encryption Password, it is deemed that the video encryption password and the local connectivity features login password have been changed synchronously.

Please follow the steps below:

1. Reset the camera by pressing the Reset button for 4-5 seconds.

2. Connect the camera to the LAN port of your router using the Ethernet cable.

*When the LED indicator turns slow-flashing blue, it indicates that the camera is connected to the router.

3. Log in to your account using the EZVIZ app.

4. On the Home screen, tap the“+” on the upper-right corner to go to the Scan QR Code interface.

5. Scan the QR code on the sticker of the camera.

6. Follow the EZVIZ app wizard to add the camera to your EZVIZ app account.

Please be advised that the error code 330009 typically indicates a data reception timeout. Regarding this, please try to bring your phone and EZVIZ device closer and tap “Retry”.

Please kindly note that EZVIZ devices do not support NAS, but you may use an SD card or subscribe to Cloud Storage (available in certain markets and be subscribed by going to camera settings>Cloud Storage>Subscribe) to store recordings. For a compatible SD card, please click here for reference.