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  • What to do if the app says "Incorrect username or Password" when using the LAN Live View feature

    To use the LAN Live View feature, you simply need to enter the default Admin password, which consists of a 6-character verification code in capital letters, and can be found on the white sticker attached to your device. There is no need to modify or change the default username. And if you are still prompted for an incorrect password, please check that you have entered the password correctly without any spaces. For more instructions of the device verification code, please refer to: Where to find the EZVIZ device verification code.

    However, if the IPCs are initially set up by directly adding them to the EZVIZ NVR and not through the EZVIZ Mobile App, the admin password for LAN Live View will be the login password you set up for the NVR during the initial setup.


  • How to avoid too many alarms for PIR battery-powered EZVIZ cameras

    Regarding your issue, please kindly note that since the human body temperature is generally constant at around 37 degrees which emits infrared rays with a specific wavelength of about 10um, PIR detection is based on the induction of the infrared rays emitted by the human body.

    Therefore, the detection accuracy is highly affected by the installation conditions and environment. You could choose to do the below modification to improve the PIR detection accuracy:

    1) It is advised to install the device at a height of around 2-3 meters above the ground and at an angle of 20 degrees downward;

    2) Ensure the device is kept away from air conditioners, refrigerators, stoves, and other areas like directly facing the window where the air movement is active;

    3) Try to avoid obstacles and interference such as huge furniture and large bonsai;

     

    In addition, please note that it is also related to the direction of the human movement. The PIR sensor is the least sensitive to the radial movement response, and the most sensitive to the transverse direction (that is, the direction perpendicular to the radius) movement.

    Meanwhile, when the ambient temperature increases in summer, and the ambient temperature and the human body temperature might become relatively close, the detection function and sensitivity of the sensor might decrease, and sometimes the triggering might be not very sensitive as well.

  • What should I do if the EZVIZ APP prompts "The device is not activated"?

    Please note that for security reasons, it is sometimes necessary to reactivate the device before using it. Please follow the App Wizard or the steps below to reactivate your camera:

    1. Tap “Activate device”.

    2. Unplug the Ethernet cable or power cable and tick “The device is offline”, then tap “Next Step”.

    3. Wait for the end of the offline detection process, and if successful, the page will jump to the “Take the device online” page.

    4. Reconnect the Ethernet cable or power cable back and tick “The device is online”, then tap “Start Activate”.

    5. Wait for the result of the activation, and if successful, you can then try to add your camera.


  • How to deal with the system message "Error code 330007" during the configuration process

    Please be advised that error code 330007 typically indicates a failure to connect to the server. Regarding this, please try to restart your mobile phone and EZVIZ device to reconfigure.


    If the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.



  • What should I do if the time on my EZVIZ device is stuck at 1970?

    Regarding the time problem you are experiencing, please try the following to see if it solves the problem:

    1. Ensure that the device firmware is updated to the latest version, you can check the version in Camera Settings or on some models in Camera Settings > Device Information. If it is not the latest, you will be prompted to update.

    2. Try resetting your device by pressing the reset button and then reconnecting to the network.

    If the problem persiss or if you encounter any further difficulties, please don't hesitate to contact "EZVIZ support team" for additional assistance.


  • Whether EZVIZ products support FTP protocol

    EZVIZ products do not support FTP protocol.


  • EB3-3MP-4G,How to configure 24/7 continuous recording and storage settings?
    To enable 24/7 continuous recording on the EB3-3MP-4G, plug the camera into power and enable Power Plugged-in Mode in the EZVIZ app (Camera Settings > Battery). This allows all-day recording instead of motion-triggered only.
  • H1c-2MP,Troubleshooting network connectivity and device online status conflicts.
    1. Please check the status of the indicator light first: - If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not. - If the indicator light is flashing red slowly, you can try the following two methods: 1) Please reboot your router as it may be experiencing connectivity and range issues. 2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem. 2. If the camera is still offline, you can try to reconfigure it by following the steps below: - Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only. - Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button. - Reset the device by pressing the reset button for a few seconds. - Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next. - Check that your WIFI and password are correct. Then tap Next to connect to device AP. - Please wait for the device to be configured and your device should be back online.
  • HP7 Pro-8MP,How to resolve missing preview images in push notifications?
    1 Check Video Encryption Status Go to Device Settings > Privacy Settings > Video Encryption in the EZVIZ App (for some models, the path is Device Settings > Image Encryption) to confirm whether video encryption is enabled. Please make sure the status is disabled; 2 Check Network Connection If encryption is already disabled (status shows "Unencrypted") but preview images are still missing, ensure that both the Wi-Fi network the device is connected to and your phone's mobile data network are stable with good signal strength. 3 Alternative Viewing Method If the issue persists after the above steps, or if the device does not support this feature, it is recommended that after receiving a push notification, open the EZVIZ App directly and go to Library or Event Page to view the full alarm images and video information.
  • EB3-3MP-4G,Troubleshooting live view and playback failures.
    1. Check network connection: switch to mobile data 2. Verify upload speed: stand near camera, test at speedtest.net, need at least 3 Mbps. 3 Ensure SIM data and signal are stable.

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