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  • Compatibility List for DB1 & DB1C Chime


    Compatibility List for DB1 & DB1C Chime


    1. Digital Chime


    未标题-3_01


    2. Mechanical Chime


    未标题-4


    Notes: Please use EZVIZ App to select Chime Type during DB1 & DB1C setup.


  • How many maps can RS2 create and save on the EZVIZ App? Can they be divided into floors and how?

    RS2 can save up to 4 floor maps. Each map can support up to 500 square meters.

    First use of multi layer map cleaning:

    1. Place the Robot: For the first use, if you want to clean a certain floor, please move the RS2 and docking station to the corresponding floor;

    2. Click [Start] to begin the cleaning task, and RS2 will automatically draw a new map.

    Daily use of multi floor cleaning:

    1. Place the Robot: After saving a floor map, please first move the RS2 and docking station to the corresponding floor;

    2. Start cleaning: RS2 will automatically adapt to the corresponding floor map, just enable cleaning directly.


  • How much power does RS2 take for a full charge?

    220V*0.3A/1000*3H=0.198 kW·h


  • How to enable One-Key Access for W3

    Power on the camera(s), and when the camera(s) is in the state of waiting to configure the Wi-Fi, press the router's RESET button one time to start detecting your camera(s), the camera(s) will connect to the router's Wi-Fi. The router will automatically exit One-Key Access after 120s.


  • What is the movement speed of the RS2?

    Sweeping: 0.3m/s, mopping: 0.25m/s.

  • Will the RS2 collide with objects? Can "0 collision" be achieved?

    RGB AI cameras can identify more than ten common objects, such as slippers, socks, cables, trash cans, scales, and other objects. 3D line lasers can accurately detect and avoid obstacles above 2cm. However, obstacles below 2cm that have not been trained with AI cannot be identified and avoided. Also, since AI training for RGB has not yet been conducted in the dark, obstacles in the dark cannot be identified for the time being, and can only be detected and avoided using 3D line lasers. So that 0 collision can not be achieved. Till now, no manufacturers can declare their device can achieve 0 collision.

  • Can I wash the mop cloth of RS2 with hot water?

    The mop cloth can be self-cleaned and if necessary, remove it and wash with hot water in the pool.

  • How high of the obstacles can RS2 cross?

    2 cm

  • Will there be water stains when RS2 mopping the floor?

    There will be a few water stains, which is a normal phenomenon. Maintaining ventilation can quickly dry these stains.

  • Will the RS2's cleaning plan will be resumed after the Wi-Fi disconnection?

    The Wi-Fi disconnection does not affect current and already scheduled tasks. And the RS2 will automatically reconnect to the Wi-Fi network when it approaches to the router

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