To reset the password, please follow below steps first:

1. Please ensure the device is online, and hover your mouse to the top of the screen and click on "device management"

2. When prompted, click on “Forgot Password” on the monitor

3. After this, a verification code for password reset would be sent to your registered email address or phone number

4. Input the code and follow the onscreen prompt, you would be able to reset your DVR/NVR

However, if you are unable to reset password through above method, for user privacy and device safety, it is required to contact us via the account your device linked to. Thus, please make sure you send us the long serial number or the GUID file by following below steps through the linked account.

1. Remove the Ethernet cable connected to your DVR/NVR and reboot your device

2. Hover your mouse to the top of the screen and click on "device management"

3. When prompted, click on “Forgot Password” on the monitor - You will be prompted to call EZVIZ, click on "OK" and you will arrive at the screen where either you have the long serial number or it will ask you to download the GUID file using USB drive. 

4. If long serial number, please take a clear picture with the time and date on your monitor visible and send it to us

5. If GUID file, please insert a USB drive into the USB slot on the unit > Click the "Export" button to export the GUID file to the USB > attach the GUID file in the reply to this email

After verification, we will send the secure code to you as soon as we can.

You may also click here to view our FAQ video for the detailed instructions mentioned above and we hope this will help.

After the installation of all cameras, please continue with the following steps to set up your device: 
1.Check your firewall settings or network configurations to prevent any restrictions
2.Connect the DVR/NVR to a router using the Ethernet cable
3.Connect your DVR/NVR to a power source
4.Setup your DVR/NVR using a local monitor
5.Follow the wizard on the local monitor, create a new device password and complete the setup
6.When prompted, log into the EZVIZ app > click on the “plus” tab to add a device > scan the QR code shown on the screen.
If prompted for a password/verification code, input the device password you created for the device during the initial setup. Follow the wizard on your mobile device and complete the setup.

If you want to connect without a network, please follow the steps below:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C and connect X5C’s WiFi, so even if you don’t connect the X5C to the network, you can also view the camera under the LAN on the monitor.

If you want to connect with the network, please follow the steps below:

Method 1:

1. Power on your camera, and make the camera stay WiFi configuration status. For EZVIZ camera, it will enter the WiFi configuration status when the indicator light is red/blue or blue flashing quickly after you power on/reset it.

2. Power on the NVR, then go to the monitor >> right click the mouse to enter Menu >> enter the “Camera Management” >> click “Search” to find the camera you want to add >> click “Add”. After that, the camera will be linked to the X5C.

3. Go to the EZVIZ APP > click on the “plus” tab to add a device > scan the QR code shown on the screen or device label. Follow the wizard on your mobile device and complete the setup.

Method 2(only for EZVIZ camera):

1. Put camera and NVR under the same LAN. Add EZVIZ camera to EZVIZ APP.

2. Add X5C to the EZVIZ APP >> Click model name/SN number to enter the camera link page >> Click “Add a Camera” button and then “Link” button to link camera under the same account and same LAN. Follow the wizard on your mobile device and complete the setup.

To reset the admin password, you may reset the NVR box by pressing the reset button (the password would be defaulted to the original device verification code on the label) or follow the below steps:

- Double right-click your mouse at the left bottom corner of the login window.

- Click on “OK” when the prompt “Restore Default Password” pops up.

- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.

If you want to hide a channel, you may follow below steps to hide a channel on EZVIZ mobile app:

- log in your EZVIZ account

- go to the channel page by tapping on the name of your DVR/NVR

- tap on Hide Camera button on the bottom right corner

- enable the camera which you want to hide

If you want to unhide a channel, you may follow below steps to unhide a channel on EZVIZ mobile app:

- log in your EZVIZ account

- go to the channel page by tapping on the name of your DVR/NVR

- tap on Hide Camera button on the bottom right corner

- disable the camera which you want to unhide

If you are using a wired connection, please follow as below：

1.Connect the LAN interface of NVR to that of router using Ethernet cable 
2.Connect the camera to the same router or NVR’s WiFi
3.Power on the NVR and connect it to a local monitor using VGA or HDMI cable
4.Follow the wizard on the local monitor, create a new device password and complete the setup
5.Make sure “Wired Internet Mode” is selected in Configuration - Network - General - Selection of Network Mode
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
7.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label
 

If you are using a 5GHz WiFi connection, please follow as below：

1.Connect the camera to the same router or NVR’s WiFi
2.Power on the NVR and connect it to a local monitor using VGA or HDMI cable
3.Follow the wizard on the local monitor, create a new device password and complete the setup
4.Make sure “5G Uplink Mode” is selected in Configuration - Network - General - Selection of Network Mode
5.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
6.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label

If you have a wired kit DVR/NVR such as X4/X5 and the camera shows as Disconnected or Disabled in Menu > System Information, you can follow the steps below to troubleshoot the issue:

If all the cameras fail to link to X4/X5, please check to make sure the power supply is sufficient for your DVR/NVR. If yes but still not working, please try the below methods and see whether these might help:

1. Please ensure the firmware of your system is updated to the latest by going to the Device Management—Advanced Settings—Maintenance—Upgrade.

2. Unplug and plug in the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.

3. You may also try to default the system by going to the Device Management—Advanced Settings—Maintenance—Default.

If only some of the cameras fail to link to X4/X5, you can further troubleshoot by swapping the power cable and port with a functioning camera to see if the problematic camera starts working.

- If the camera starts working, it indicates that the issue might be with the cable or port.

- If the camera still doesn't work, the issue might be with the camera itself.

Please follow the steps below to check the left storage of X5C and X5S:

Right-click the mouse to go to Menu > HDD > General > Free Space.

Or, right-click the mouse to go to Menu > Maintenance > System Info > HDD > Free Space.

*Please kindly note that you can only check the free space on the monitor. On the EZVIZ mobile app, the storage in Settings > Storage Status > HDD refers to the HDD's total capacity.

Please follow the steps below to check the left storage of X4 and X5:

Right-click the mouse to go to Menu > System Information > Device Info > HDD > Free Space.

Or, right-click the mouse to go to Menu > Device Management > Advanced Settings> HDD > Free Space.

*Please kindly note that you can only check the free space on the monitor. On the EZVIZ mobile app, the storage in Settings > Storage Status > HDD refers to the HDD's total capacity.