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  • How to check the left storage of my X5C, X5S

    Please follow the steps below to check the left storage of X5C and X5S:

    Right-click the mouse to go to Menu > HDD > General > Free Space.

    Or, right-click the mouse to go to Menu > Maintenance > System Info > HDD > Free Space.

    *Please kindly note that you can only check the free space on the monitor. On the EZVIZ mobile app, the storage in Settings > Storage Status > HDD refers to the HDD's total capacity.


  • Failed to link my camera with my X5S-4P, X5S-8P

    For NVR models such as X5S-4P/X5S-8P, if your wired POE cameras cannot be connected, please follow the steps below:

    If all the cameras failed to link to X5S-4P/X5S-8P:

    Please check to make sure the power supply is sufficient for your NVR. If yes but still not working, please try the below methods and see whether these might help:

    1. Please ensure the firmware of your system is updated to the latest by going to the Menu > Maintenance > Upgrade.

    2. Unplug and plug in the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.

    3. You may also try to reset the NVR box.

    If only some of the cameras failed to link to X5S-4P/X5S-8P, to further troubleshoot, swap the functional power cable as well as port for that camera and see whether the camera will work.

    -If working, it means the issue might be with the cable or the port.

    -If not working, the issue might be with the camera itself.


  • My wired kit X5 shows black screen

    If the monitor connected to your X5 displays a black screen, please follow the steps below to check:

    1. Power Check: Please check the power adapter and ensure that it is functional. A quick test will be swapping the camera power adapter for the DVR power adapter. 

    2. Reduce Sub-stream: Go to the Device Management—Advanced Settings—Record—Parameters, then reduce the Sub-stream of your camera and apply it.

    3. Go back to the main menu, then click the Shut Down button to reboot your system again.


  • Failed to link my camera with my X4, X5

    If you have a wired kit DVR/NVR such as X4/X5 and the camera shows as Disconnected or Disabled in Menu > System Information, you can follow the steps below to troubleshoot the issue:

    If all the cameras fail to link to X4/X5, please check to make sure the power supply is sufficient for your DVR/NVR. If yes but still not working, please try the below methods and see whether these might help:

    1. Please ensure the firmware of your system is updated to the latest by going to the Device Management—Advanced Settings—Maintenance—Upgrade.

    2. Unplug and plug in the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.

    3. You may also try to default the system by going to the Device Management—Advanced Settings—Maintenance—Default.

    If only some of the cameras fail to link to X4/X5, you can further troubleshoot by swapping the power cable and port with a functioning camera to see if the problematic camera starts working.

    - If the camera starts working, it indicates that the issue might be with the cable or port.

    - If the camera still doesn't work, the issue might be with the camera itself.


  • Can the X5C be used as a router?

    No. The wireless signal of X5C can only be used for the cameras related. To ensure that the device is stable, we do not recommend that this device be used to browse the internet.


  • Can X5C support HDMI/VGA output simultaneously?

    X5C can support HDMI/VGA output simultaneously.


  • Why can’t my X5C record video?

    This situation can occur if the network is unstable or not working properly. If you have your device connected via wireless connectivity, please ensure that the cameras are not too far away from the Wi-Fi NVR.


  • What kind of IPC/security camera can the X5C support?

    Any IPC/security camera that supports ONVIF protocol or EZVIZ proprietary protocol. 


  • What is the coverage range of X5C?

    Without any obstacle, X5C’s cover range is 100m.


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