For NVR models such as X5S-4P/X5S-8P, if your wired POE cameras cannot be connected, please follow the steps below:

If all the cameras failed to link to X5S-4P/X5S-8P:

Please check to make sure the power supply is sufficient for your NVR. If yes but still not working, please try the below methods and see whether these might help:

1. Please ensure the firmware of your system is updated to the latest by going to the Menu > Maintenance > Upgrade.

2. Unplug and plug in the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.

3. You may also try to reset the NVR box.

If only some of the cameras failed to link to X5S-4P/X5S-8P, to further troubleshoot, swap the functional power cable as well as port for that camera and see whether the camera will work.

-If working, it means the issue might be with the cable or the port.

-If not working, the issue might be with the camera itself.

Please follow the instructions below to set up your X5S-16L2:

1. Connect the LAN interface of NVR to that of the router using an Ethernet cable.
2. Connect the camera to the same router.
3. Connect the mouse to the USB interface of the NVR and connect the NVR to a local monitor using a VGA or HDMI cable.
4. Connect the NVR to a power source and turn on the power switch.
5. Follow the wizard on the local monitor, create a new device password, and complete the setup.
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras.
7. If you intend to add 24*2MP cameras, please do remember to set 24-Channel Mode in “Menu” >> “Configuration” >> “General” >> “Enable 24-Channel Mode”.
8. Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label.

Please follow the steps below to check the left storage of X4 and X5:

Right-click the mouse to go to Menu > System Information > Device Info > HDD > Free Space.

Or, right-click the mouse to go to Menu > Device Management > Advanced Settings> HDD > Free Space.

*Please kindly note that you can only check the free space on the monitor. On the EZVIZ mobile app, the storage in Settings > Storage Status > HDD refers to the HDD's total capacity.

Please follow the below steps to set up your X5S-4P, X5S-8P:

1. Connect the LAN interface of NVR to that of router using Ethernet cable.

2. For POE cameras, connect the camera to the POE port of NVR.

3. For IP cameras, connect the camera to the same router.

4. Connect the mouse to the USB interface of NVR and connect the NVR to a local monitor using a VGA or HDMI cable.

5. Connect the NVR to a power source and turn on the power switch.

6. Follow the wizard on the local monitor, create a new device password, and complete the setup.

7. Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras.

8. Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label.

Please follow the below steps to add your device:

1. Please ensure the NVR/DVR is online.

2. Then on the monitor, right-click your mouse to enter Menu > System Information > Device Info.

3. Scan the QR code shown on the screen and you would be able to add your NVR/DVR.

If prompted for a password, please kindly note the password would be the password you created for the DVR/NVR during the initial setup.

For NVR models such as X5C, X5S-4W, X5S-8W, X5S-16L2, and X5S-16H, if your cameras cannot be linked in the Camera Management page on the monitor (Right Click > Menu > Camera > Camera), please follow the steps below:

If the cameras are connected to the router directly:

1. ensure the camera you tried to connect to is under the same LAN as the NVR.

2. ensure the camera is close to the NVR and there is no barrier such as a wall between them when connecting.

If the cameras are connected to the NVR’s Wi-Fi:

1. ensure the camera is close to the NVR and there is no barrier such as a wall between them when connecting.

2. ensure the camera is in configuration mode.

If you need to export some clips on your monitor, please follow the steps below:

1. Log into your NVR monitor.

2. Connect your external USB storage device to your NVR’s USB port.

3. Right-click your mouse to enter the Main Menu > Export > Normal > Export.

4. Select the video(s) you want to export, select the time and date you wish to export, and click on the “Export” tab at the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, the EZVIZ mobile app does not support selecting and downloading clips directly, so you may export on the monitor or you may manually record the clips you would like on the EZVIZ app to export by following the steps below:

1. Log into your EZVIZ account and tap on the device cover picture to go to the Live View page.

2. From the Live View tap on the "Record" icon and the recording will start, tap on the icon to stop the recording.

3. Go back to the Home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album".

4. Locate the video you just recorded and save it to your mobile device.

If you need to export some clips on your monitor, please follow the steps below to export recordings:

1. Log into your DVR/NVR monitor.

2. Connect your external USB storage device to your DVR/NVR’s USB port.

3. From the top menu, Click on “Device Management”.

5. From the menu on the left, Click on “Advanced Settings”-- “Export”.

6. Select the video(s) you want to export, select the time and date you wish to export and click on the “Export” tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, the EZVIZ mobile app does not support selecting and downloading clips directly, so you may export on the monitor or you may manually record the clips you would like on the EZVIZ app to export by following the steps below:

1. Log into your EZVIZ account and tap on the device cover picture to go to the Live View page.

2. From the Live View tap on the "Record" icon and the recording will start, tap on the icon to stop the recording.

3. Go back to the Home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album".

4. Locate the video you just recorded and save it to your mobile device.

Please kindly note that if you don’t have a hard drive installed, the NVR will keep beeping and can’t be disabled. If so, you may have to get an HDD to install and format.

If you have already installed an HDD, please check the HDD status by going to the monitor > Device Management > Advanced Settings > HDD. If it shows abnormal, please try to format it again and we do recommend you save a backup of important clips before formatting by going to Advanced Settings > Export.

Meanwhile, please also check below information:

1. IP address conflict can also cause beeping, so please go to Device Management—Advanced Settings, and confirm whether your NVR IP address conflicts with the IP addresses of other network devices in your home, if it is, please disable the Enable DHCP button to modify the IP address of your NVR.

2. Please ensure the firmware of your system is updated to the latest by going to Device Management—Advanced Settings—Maintenance—Upgrade.

3. Unplug and plug the power adaptor again, after that, click the Shutdown button then choose the Reboot button to reboot your system.

4. You may also try to default the system by going to the Device Management—Advanced Settings—Maintenance—Default.

If the monitor connected to your X4 displays a black screen, please follow the steps below to check:

1. Reduce Sub-stream: Go to the Device Management—Advanced Settings—Record—Parameters, then reduce the Sub-stream of your camera and apply it.

2. Go back to the main menu, then click the Shut Down button to reboot your system again.