Please follow the instructions below to set up your X5S-16L2.

1.Connect the LAN interface of NVR to that of router using Ethernet cable
2.Connect the camera to the same router
3.Connect the mouse to the USB interface of NVR and connect the NVR to a local monitor using VGA or HDMI cable
4.Connect the NVR to a power source and turn on the power switch
5.Follow the wizard on the local monitor, create a new device password and complete the setup
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
7.If you intend to add 24*2MP cameras, please do remember to set 24-Channel Mode in “Menu” >> “Configuration” >> “General” >> “Enable 24-Channel Mode”
8.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label

Please follow below steps to add your device:

1. Please ensure your NVR is online

2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device

If prompted for a password during adding, please kindly note the password would be the verification code that you could find on the white sticker of the NVR box.

If prompted for an encryption password when viewing a camera, please kindly note the password would either be the login password you created for the NVR during the initial setup(if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have(if your cameras are set up via EZVIZ app).

Please follow below steps to add your device:

1. Please ensure the NVR/DVR is online

2. Then on the monitor, right click your mouse to enter Menu > System Information > Device Info

3. Scan the QR code shown on the screen and you would be able to add your NVR/DVR

If prompted for a password, please kindly note the password would be the password you created for the DVR/NVR during the initial setup.

Please kindly note that if you don’t have hard drive installed, the DVR will keep beeping and can’t be disabled. If so, you may have to get a HDD to install and format.

If you have already installed a HDD, please check the HDD status by going to the monitor > Device Management > Advanced Settings > HDD. If it shows abnormal, please try to format it again and we do recommend you to save a backup of important clips before format by going to Advanced Settings > Export.

Meanwhile, please also check below information:

1. Please check the power adapter between DVR and cameras, the DVR should be 1A, the camera should be 1.5A.

2. IP address conflict can also cause beeping, so please go to Device Management—Advanced Settings, and confirm whether your DVR IP address conflicts with the IP addresses of other network devices in your home, if it is, please disable the Enable DHCP button to modify the IP address of your DVR.

3. Please ensure the firmware of your system is updated to the latest by going to the Device Management—Advanced Settings—Maintenance—Upgrade.

4. Unplug and plug the power adaptor again, after that, click Shutdown button then choose Reboot button to reboot your system.

5. You may also try to default the system by going to the Device Management—Advanced Settings—Maintenance—Default.

When the monitor connect withyour X4 shows black screenm, you can follow below to check :

1. Reduce Sub-stream: Go to the Device Management—Advanced Settings—Record—Parameters, then reduce the Sub-stream of your camera and apply it.

2. Go back to the main menu, then click Shut Down button to reboot your system again.

If you need to export some clips on your monitor， please follow the steps below to export recordings:

1. Log into your NVR monitor

2. Connect your external USB storage device to your NVR’s USB port

3. Right click your mouse to enter the Main Menu > Export > Normal > Export

4. Select the video(s) you want to export, select the time and date you wish to export and click on the “Export” tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, EZVIZ mobile app does not support to select and download clips directly, so you may export on the monitor or you may manually record the clips you would like on EZVIZ app to export by following below steps:

1. Log into your EZVIZ account and tap on the device cover picture to go to the live view page

2. From the Live View tap on the record icon and the recording will start, tap on the icon to stop the recording

3. Go back to the home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album"

4. Locate the video you just recorded and save it to your mobile device

Please kindly note that if you don’t have hard drive installed, the NVR will keep beeping and can’t be disabled. If so, you may have to get a HDD to install and format.

If you have already installed a HDD, please check the HDD status by going to the monitor > Device Management > Advanced Settings > HDD. If it shows abnormal, please try to format it again and we do recommend you to save a backup of important clips before format by going to Advanced Settings > Export.

Meanwhile, please also check below information:

1. IP address conflict can also cause beeping, so please go to Device Management—Advanced Settings, and confirm whether your NVR IP address conflicts with the IP addresses of other network devices in your home, if it is, please disable the Enable DHCP button to modify the IP address of your NVR.

2. Please ensure the firmware of your system is updated to the latest by going to the Device Management—Advanced Settings—Maintenance—Upgrade.

3. Unplug and plug the power adaptor again, after that, click Shutdown button then choose Reboot button to reboot your system.

4. You may also try to default the system by going to the Device Management—Advanced Settings—Maintenance—Default.

Please kindly note that X5C beeping all the time can have the following issues and you may check which one caused this by going to Menu > Configuration > Exceptions and select one by one:

1. HDD Error: Errors when writing or does not format the Hard Disk before using or No HDD

2. Network Disconnect: No Ethernet, so please make sure the NVR is connected to a functional network and online

3. IP Conflict: Please confirm whether your NVR IP address conflicts with the IP addresses of other network devices in your home by going to Configuration-Network-General, if it is, please disable the Enable DHCP button to modify the IP address of your NVR.

4. Record Exception: No video hard disk exists, so please check whether you have HDD installed

If you need to export some clips on your monitor， please follow the steps below to export recordings:

1. Log into your DVR/NVR monitor

2. Connect your external USB storage device to your DVR/NVR’s USB port

3. From the top menu, Click on “Device Management”

5. From the menu on the left, Click on “Advanced Settings”-- “Export”

6. Select the video(s) you want to export, select the time and date you wish to export and click on the “Export” tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.

If you need to export some clips remotely on your mobile phone:

Unfortunately, EZVIZ mobile app does not support to select and download clips directly, so you may export on the monitor or you may manually record the clips you would like on EZVIZ app to export by following below steps:

1. Log into your EZVIZ account and tap on the device cover picture to go to the live view page

2. From the Live View tap on the record icon and the recording will start, tap on the icon to stop the recording

3. Go back to the home page, then from the top left corner tap on the "Profile" icon, then tap on "My Album"

4. Locate the video you just recorded and save it to your mobile device

When the monitor connect with your X5 shows black screen , you can try below to resolve the issue:

1. Power Check: I believe you might be having issues with the power adapters connected to the cameras. Please check the power adapter and ensure that it is functional. A quick test will be swapping the camera power adapter for the DVR power adapter. 

2. Reduce Sub-stream: Go to the Device Management—Advanced Settings—Record—Parameters, then reduce the Sub-stream of your camera and apply it.

3. Go back to the main menu, then click Shut Down button to reboot your system again.