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  • What to do if the SD card cannot be initialized?

    If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:

    1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.

    2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click Here to view partial test results of SD card compatibility.

    3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.

    4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. 

    5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.



  • How many days of video can I record on a 16GB/32GB/64GB/128GB card?

    It is estimated that for a 1080P EZVIZ security camera, a 16GB Micro SD card will provide approximately 28-32 days of recording under normal use, which is about 1 hour of motion event recordings a day. Recording time for 720p cameras will be longer. 

    Here is the estimated number of required spaces for your reference. Please note that the actual space taken up may vary depending on the operating environment and other factors.


    EZVIZ ModelMax. required space for one-day recording(GB)Min. recording time per capacity of SD Card(days)
    16G32G64G128G
    DP1,DP1C7.52.1 4.3 8.5 17.1 

    BC1,BC1C,BC2

    C1C-720P,C1T-1080P

    DB1C,DP2,DP2C

    10.71.5 12 

    BC1-4MP,BC1C-4MP,HB8

    C1C-1080P,C1C-B,C1HC H.265,C2C H.265

    C3N,C3TN-2MP,C3TN-Color,C3W Pro-2MP,C3X

    C6N-1080P,TY1-1080P,TY2-1080P,C8C,C8C-LITE

    DB1 Pro,DB2,DB2 Pro,LC1C

    21.40.7 1.5 

    C3TN-3MP (OutPro),H3

    C6N-3MP,CP1-3MP,C8W PRO-2K

    32.10.5 

    C3W Pro-4MP

    C6,C6N-4MP,C6W-4MP,CP1-4MP,TY1-4MP

    C8PF,C8W-4MP,LC3

    42.80.4 0.7 1.5 
    C8W PRO-3K53.50.3 0.6 1.2 2.4 


  • What type of Micro SD do I need for my EZVIZ devices?

    The information listed in the following compatibility chart is only based on our lab test results. The actual performance and compatibility might vary due to the third factor (such as the change of manufacturing method and raw material) from time to time. For other EZVIZ devices not listed on the table, you may refer to those manufacturers and models that have passed our tests.

    Important note: Currently, based on our lab test results, sorry to tell you that the Kingston CANVAS Select Plus series of SD cards may not work on our EZVIZ devices.

    CS-C1C-D0-1D1WFR CS-C1C-D0-1D2WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV206-C0-1A1WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV246-B0-1C1WFR CS-CV246-A0-1C2WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV310-A0-1C2WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV310-A0-1B2WFR CS-CV310-A0-3B1WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV248-A0-32WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV248-A0-32WMFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-DB1-A0-1B3WPFR
    Kingston
    Kingston 256GB X
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB X
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB X
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB X
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB X
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB X
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB X
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-C3A-A0-1C2WPMFBR
    Kingston
    Kingston 256GB X
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB X
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB X
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB X
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB X
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB X
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB X
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-C6N-A0-1C2WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-C3N-A0-3H2WFRL
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV310-C0-6B22WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV228-A0-3C2WFR
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB
    CS-CV310-A0-32CWFRL
    Kingston
    Kingston 256GB
    Kingston 128GB
    Kingston 64GB
    Kingston 32GB
    Samsung
    Samsung 256GB
    Samsung 128GB
    Samsung 64GB
    Samsung 32GB
    Samsung EVO 256GB
    Samsung EVO 128GB
    Samsung EVO 32GB
    Samsung EVO 64GB
    Samsung EVO Plus 128GB
    Samsung EVO Plus 256GB
    Samsung PRO 128GB
    Samsung PRO 64GB
    Samsung PRO 32GB
    Sandisk
    Sandisk 64GB
    Sandisk 32GB
    Sandisk Ultra 256GB
    Sandisk Ultra 128GB
    Sandisk Ultra 64GB
    Sandisk Ultra 32GB
    Sandisk Extreme 256GB
    Sandisk Extreme 128GB
    Sandisk Extreme 64GB
    Sandisk Extreme PRO 256GB
    Sandisk Extreme PRO 128GB
    Sandisk Extreme PRO 64GB


  • How to set camera to 24/7 recording on the EZVIZ APP?

    Before setting up, please make sure you have already inserted an SD card into your camera and your camera supports 24/7 recording. Please also make sure the SD card has been initialized on the EZVIZ APP before use.

    For battery cameras that support Power Plugged-in mode, you can enable the all-day recording function by following the steps below: enter the Device Settings page, tap Working Mode, and select Power Plugged-in mode. Meanwhile, it is highly recommended to keep the camera plugged in while using this feature.

    For other models, please open the EZVIZ APP, from the Home Page, tap the three-dot icon next to the camera's name to enter the Device Settings page, scroll down to find Storage Status or Record List, and enable the "All Day" button for the Memory card.


  • I have insert Micro SD card, but app still shows “No memory card”?

    If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:

    Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.

    Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above.

    We do recommend you check the compatible list on our website.

    Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.

    *Before initialization, do remember to backup important files by saving or exporting them if necessary.

    Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

    Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.

     


  • How many days can 16GB Micro SD card record?

    For our 1080p EZVIZ security camera, we estimate that a 16GB MicroSD card will provide approximately 28–32 days of recording under normal use, which is about a total of 1 hour of motion event recordings. Recording time for 720p cameras will be longer.



  • Models that support the direct downloading of videos stored on an SD card through the EZVIZ App

    The following models support direct download of videos stored on an SD card by the EZVIZ App. Please make sure you have the latest version of the EZVIZ App and device firmware.

    Model Name Device Version or later than this version
    CS-BC1c-R100-2F8WFL V5.4.0 build 230910
    CS-BM1-R100-2D2WF-Be V5.3.6 build 220110
    CS-BM1-R100-2D2WF-Ra V5.3.6 build 220110
    CS-C3TN-A0-1H2WFL V5.3.5 build 211220
    CS-C3TN-R100-1K2WF V5.3.8 build 220906
    CS-C3TN-R100-1K2WFL V5.3.8 build 220906
    CS-C3TN-R100-1K3WKFL V5.3.8 build 220825
    CS-C60p-R100-8G33WF V5.3.8 build 240508
    CS-C60p-R100-8G44WF V5.3.8 build 240617
    CS-C60p-R100-8G55WFL V5.3.8 build 240605
    CS-C60p-R100-8H33WF V5.3.8 build 240626
    CS-C61p-R100-8G55WFL V5.3.8 build 240901
    CS-C6c-R100-1H3WF V5.3.8 build 220705
    CS-C6c-R100-8G8WF V5.3.8 build 231120
    CS-C6N-D0-2C3WF V5.3.8 build 230210
    CS-C6N-D0-8B4WF V5.3.2 build 230927
    CS-C6N-D0-8B4WF-IND V5.3.2 build 240301
    CS-C6N-R105-1L3WF V5.3.8 build 240407
    CS-C6N-R105-1L3WF-KJDS V5.3.8 build 240902
    CS-C7-R100-8G44WF V5.3.8 build 231101
    CS-C7-R101-8G44WF V5.3.8 build 240719
    CS-C8c-R100-1J4WKFL V5.3.8 build 230811
    CS-C8c-R100-1J5WKFL V5.3.8 build 231008
    CS-C8c-R100-1K2WKFL V5.3.8 build 240101
    CS-C8c-R100-8H8WKFL V5.3.8 build 240429
    CS-C8c-R200-8H8WKFL V5.3.8 build 240201
    CS-C8W-A0-1H3WKFL V5.3.8 build 220903
    CS-C8W-A0-1J5WKFL V5.3.8 build 220901
    CS-C90-R100-8H44WKFL V5.3.8 build 240801
    CS-CB2-R100-2D2WF-BK V5.3.6 build 221214
    CS-CB2-R100-2D2WF-WH V5.3.6 build 221214
    CS-CB2-R105-1K3F4GA-BK V5.4.0 build 240311
    CS-CB2-R105-1K3F4GA-LBK V5.4.0 build 240507
    CS-CB2-R105-1K3F4GA-LWH V5.4.0 build 240507
    CS-CB2-R105-1K3F4GA-WH V5.4.0 build 240311
    CS-CB3-R200-1K3FL4GA V5.4.0 build 240724
    CS-CB3-R200-1K3FL4GA-LA V5.4.0 build 240724
    CS-CB3-R200-1K3WFL V5.4.0 build 240415
    CS-CB5-R100-2F8WFL V5.4.0 build 230822
    CS-CB8c-R100-1N4WFL V5.4.0 build 240911
    CS-CB8c-R100-1N4WL4GA V5.4.0 build 241109
    CS-CB8-R200-1M8WFL V5.3.6 build 241107
    CS-CB90x-R100-1M22FL4GA V5.4.0 build 240625
    CS-CB90x-R100-1M22FL4GLA V5.4.0 build 240625
    CS-CB90x-R100-1M22W4GA V5.4.0 build 240625
    CS-CB90x-R100-1M22W4GLA V5.4.0 build 240625
    CS-CB90x-R100-1M33W4GA V5.4.0 build 240822
    CS-CB90x-R100-1M33W4GLA V5.4.0 build 240822
    CS-CP1-A0-2C3WF V5.3.8 build 230210
    CS-CP1-A0-8B4WF V5.3.2 build 230927
    CS-CP1-R105-1H3WF V5.3.8 build 240119
    CS-CP1-R105-1J4WF V5.3.8 build 231207
    CS-CP1-R105-1L2WF V5.3.8 build 230811
    CS-CP1-R105-1L3WF V5.3.8 build 240407
    CS-CP1-R105-8H8WF V5.3.8 build 240807
    CS-CP3-R100-1K2WPDL V5.4.0 build 240701
    CS-CPD5-R100-1H2 V5.3.6 build 240704
    CS-CPD7-R105-1K3 V5.3.6 build 230920
    CS-E4p-R100-8C6WKF V5.3.8 build 240901
    CS-E6-R100-8C5W2F V5.3.8 build 230209
    CS-EB3-R200-1K3FL4GA V5.4.0 build 240401
    CS-EB3-R200-1K3FL4GA-LA V5.4.0 build 240506
    CS-EB3-R200-1K3WFL V5.4.0 build 230718
    CS-EB5-R100-2F8WFL V5.4.0 build 230822
    CS-EB8-R100-1K3FL4GA V5.4.0 build 240227
    CS-EB8-R200-1M8W4GA V5.4.0 build 241014
    CS-EB8-R200-1M8W4GA-CF V5.4.0 build 241017
    CS-EB8-R200-1M8W4GLA V5.4.0 build 241022
    CS-EB8-R200-1M8W4GLA-CF V5.4.0 build 241022
    CS-EL3-R100-8C3WFL V5.3.8 build 230726
    CS-EP3x-R100-6E32WPDL V5.4.0 build 230705
    CS-EPD7-R100-1K3H V5.4.0 build 230901
    CS-H3c-R100-1J4WKFL V5.3.8 build 230804
    CS-H3c-R100-1K2WF V5.3.8 build 220525
    CS-H3c-R100-1K2WFL V5.3.8 build 220525
    CS-H3C-R100-1K2WFL-BR V5.3.8 build 230313
    CS-H3C-R100-1K2WFL-FT V5.3.8 build 240523
    CS-H3c-R100-1K2WF-STQC V5.3.8 build 240919
    CS-H3c-R100-1K3WKFL V5.3.8 build 220825
    CS-H3c-R100-1K3WKFL-BR V5.3.8 build 240401
    CS-H4-R201-1H3EKFL V5.3.8 build 240419
    CS-H4-R201-1H3WKFL V5.3.8 build 230329
    CS-H5-1H3KFL4GA-IND V5.3.8 build 240322
    CS-H5-R201-1H3EKFL V5.3.8 build 240419
    CS-H6c-R100-8B4WF V5.3.2 build 230927
    CS-H6c-R105-1H3WF V5.3.8 build 240119
    CS-H6c-R105-1J4WF V5.3.8 build 231207
    CS-H6c-R105-1J4WF-KR V5.3.8 build 240226
    CS-H6c-R105-1J5WF V5.3.8 build 240227
    CS-H6c-R105-1L2WF V5.3.8 build 230430
    CS-H6c-R105-1L2WF-BR V5.3.8 build 231007
    CS-H6c-R105-1L2WF-IND V5.3.8 build 240315
    CS-H6c-R105-1L3WF V5.3.8 build 240407
    CS-H6c-R105-8H8WF V5.3.8 build 240807
    CS-H6-R100-1J5WF V5.3.8 build 231129
    CS-H7c-R100-8G44WF V5.3.8 build 231101
    CS-H7c-R101-8H33WF V5.3.8 build 240511
    CS-H7c-R101-8H44WF V5.3.8 build 240718
    CS-H80f-R100-8G444WKFL V5.3.8 build 240831
    CS-H80x-R100-8G82WKFL V5.3.8 build 240603
    CS-H8c-1K3KFL4GA-IN V5.3.8 build 240130
    CS-H8c-1K3KFL4GA-IND V5.3.8 build 240221
    CS-H8c-R100-1J4WKFL V5.3.8 build 230811
    CS-H8c-R100-1J4WKFL-BR V5.3.8 build 231025
    CS-H8c-R100-1K2WKFL V5.3.8 build 230808
    CS-H8c-R100-1K3WKFL V5.3.8 build 230808
    CS-H8c-R200-1J4WKFL V5.3.8 build 230811
    CS-H8c-R200-1J5WKFL V5.3.8 build 231008
    CS-H8c-R200-1K2EKFL V5.3.8 build 231201
    CS-H8c-R200-1K2WKFL V5.3.8 build 231201
    CS-H8c-R200-1K3EKFL V5.3.8 build 231201
    CS-H8c-R200-1K3KFL4GA V5.3.8 build 230808
    CS-H8c-R200-1K3KFL4GA-IN V5.3.8 build 240130
    CS-H8c-R200-1K3WKFL V5.3.8 build 231201
    CS-H8c-R200-8H8WKFL V5.3.8 build 240130
    CS-H8-R100-1H3WKFL V5.3.8 build 220906
    CS-H8-R100-1J5WKFL V5.3.8 build 220901
    CS-H8x-R100-8H4WKFL V5.3.8 build 240701
    CS-H90-R100-8H44WKFL V5.3.8 build 240501
    CS-H9c-R100-8G55WKFL V5.3.8 build 231109
    CS-H9c-R100-8H33WKFL V5.3.8 build 231025
    CS-HB8-1K3FL4GA-IND V5.4.0 build 240606
    CS-HB8-1K3FL4GA-LK V5.4.0 build 240907
    CS-HB8c-R100-1N4WFL V5.4.0 build 240911
    CS-HB8c-R100-1N4WL4GA V5.4.0 build 241109
    CS-HB8-R100-1K3FL4GA-IND V5.3.8 build 240606
    CS-HB8-R100-2C4WDL V5.3.6 build 220613
    CS-HB8-R110-2C4WDL V5.3.6 build 231120
    CS-HB8-R200-1M8WFL V5.4.0 build 241017
    CS-HB90-R100-1M44WFL V5.4.0 build 240715
    CS-HGC2-R100-8H3HFL V5.3.8 build 240920
    CS-HP3-R100-1K3WPDL V5.4.0 build 240328
    CS-HP7-R200-1W2TFC V1.0.1 build 241012
    CS-HPD5-R100-1H2 V5.3.6 build 240131
    CS-HPD7-R100-1K3 V5.3.6 build 220820
    CS-HPD7-R101-1K3 V5.3.6 build 230627
    CS-HPD7-R105-1K3 V5.3.6 build 230920
    CS-HPD7-R400-8G8 V5.3.6 build 241113
    CS-R5C-R100-8F V2.12.0 build 220418
    CS-R61-A1 V2.0.0301 build 240808
    CS-RS20-MAX-TGA V2.0.1813 build 240830
    CS-RS20-PRO-PGA2 V2.0.0001 build 230506
    CS-RS20-PRO-PGA5 V2.0.0001 build 230506
    CS-RS20-PRO-PGA-I V2.0.0001 build 230506
    CS-RS20-PRO-TGA2 V2.0.0001 build 230506
    CS-RS20-PRO-TGA5 V2.0.0001 build 230506
    CS-RS20-PRO-UGA2 V2.0.0001 build 230506
    CS-RS20-PRO-UGA5 V2.0.0001 build 230506
    CS-RS20-PRO-UGA-I V2.0.0001 build 230506
    CS-RS2-PRO-PGA-I V2.0.0001 build 230506
    CS-RS2-PWT1 V1.903.026 build 220811
    CS-RS2-TWT2 V1.903.026 build 220811
    CS-RS2-TWT5 V1.903.026 build 220811
    CS-S10-R100-1M4WFK V5.3.8 build 241211
    CS-TPD7-R100-1K3 V5.3.6 build 230920
    CS-TY1-C0-2C3WF V5.3.8 build 230210
    CS-TY1-C0-8B4WF V5.3.2 build 230927
    CS-TY1-C0-8B4WF-IND V5.3.2 build 240301
    CS-TY1-R105-1H3WF V5.3.8 build 240119
    CS-TY1-R105-1J4WF V5.3.8 build 231207
    CS-TY1-R105-1J5WF V5.3.8 build 240227
    CS-TY1-R105-1L2WF V5.3.8 build 230811
    CS-TY1-R105-1L3WF V5.3.8 build 240407
    CS-TY1-R105-8H8WF V5.3.8 build 240807
    CS-TY7-R100-8G44WF V5.3.8 build 240120


  • What should I do if my camera does not record to the SD card

    If you have installed an SD card, but the camera is not recording to it, below are some troubleshooting steps to resolve the issue for you:

    1. Try to test by enabling “Alarm Notification” or “Notification” in camera Settings, waving your hand in front of the camera lens until you receive the alarm notification, and then checking whether you could play back the footage to further determine the issue.

    2. If no recordings, ensure both the firmware and EZVIZ app are running on the latest version.

    3. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. (We do recommend you to click https://support.ezviz.com/faq/264 to check the compatibility of your SD card first.)

    4. Ensure the installation orientation of the SD card is correct

    5. Ensure the SD card is initialized on EZVIZ app before using and the status should be Initialized or Normal. You can check the status in camera settings>Storage Status>Memory Card or camera settings>Record List>Memory Card. If the status shows abnormal or uninitialized, try to format it again through EZVIZ app. (Before formatting, do remember to back up important files.)

    6. To further rule out the card issue, you may try to test with a different SD card or install the card in question on a different EZVIZ device.

    7. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

    If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com or the online chat at the bottom corner. Our team love to help!


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