Please be advised that the error code 330009 typically indicates a data reception timeout. Regarding this, please try to bring your phone and EZVIZ device closer and tap “Retry”.

Please follow the steps below:

Step 1: From the Home Page, tap the three-dot icon next to your camera's name to enter the Device Settings page.

Step 2: Scroll down to tap Flip Image, or for some models, select Image Settings, and then tap Flip Image.

Step 3: The image would be flipped 180 degrees if you see the message “Flipped”.

EZVIZ Cameras have the option of setting a schedule for device alarm notifications – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message.

3. Tap Device Reminder Plan and add a time segment, repeat the process for all the days you want the schedule to operate.

4. Use the check mark on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for Receive Device Message and the schedule will take effect next time segment you set.

Then you will receive the events on the Library page. If you want to receive the notifications pushed to your phone as well, turn on the EZVIZ APP Notification switch.

We understand that you may be experiencing difficulties connecting your device online via an Ethernet cable. To troubleshoot the issue, we recommend the following steps:

1. Verify the router and cable: Ensure that both the router and cable are in proper working order. You can try using a different cable or connecting the cable to a different port on the router to eliminate any potential issues.

2. Test the connection: After checking the cable and router, attempt to establish a connection again and see if the problem persists. If it does, proceed to the next step.

If the issue persists despite trying different cables and ports, we recommend reaching out to our EZVIZ support team for further assistance.

If you're encountering difficulties charging your EZVIZ camera, here are some steps you can take to troubleshoot the issue:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

1. Ensure that you have connected your mobile device to the correct band. For EZVIZ devices support 2.4G Wi-Fi only, you must connect your mobile phone to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good. Most EZVIZ devices perform better when the upload speed is greater than 2 Mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interferences such as walls, elevators, microwaves, washing machines, and Bluetooth devices.

For the issue you have , please try as below :

We suggest you reset your device by holding the reset button and restart the setup procedure. Before this, please make sure:

1.Ensure that your Micro SIM card is on our compatible list. You may check the information on https://www.ezviz.com/inter/product/EB8/46565#Carrier

2.Ensure that the SIM card PIN is unlocked before being insert into the device.

3.If the device still prompts “Connection failed”, tap “Try APN Configuration” in the app interface and follow the app wizard to finish the APN Configuration. For APN information, please liaise with your carrier.

Regarding the issue you are facing, if you mean during the configuration process, the camera made voice prompts like “incorrect password” or "incorrect wi-fi password", please note that this prompt normally suggests the router Wi-Fi password you input is incorrect.

Thus, please double-check and ensure the router password you input is completely correct. Also, be reminded that the password is case-sensitive.

However, if the above is confirmed but the issue persists, you may try to further troubleshoot by changing the password to a simpler one (less than 64 digits) and excluding any special characters.

1. Ensure that you have given Location permission to the EZVIZ App.

2. Ensure that you do not turn on the VPN.

3. For iOS mobile devices, ensure that “Local Network” settings are turned on.

Please kindly note that EZVIZ devices do not support NAS, but you may use an SD card or subscribe to Cloud Storage (available in certain markets and be subscribed by going to camera settings>Cloud Storage>Subscribe) to store recordings. For a compatible SD card, please click here for reference.