Please be advised that the error code 330009 typically indicates a data reception timeout. Regarding this, please try to bring your phone and EZVIZ device closer and tap “Retry”.

Regarding the issue you are facing, if you mean during the configuration process, the camera made voice prompts like “incorrect password” or "incorrect wi-fi password", please note that this prompt normally suggests the router Wi-Fi password you input is incorrect.

Thus, please double-check and ensure the router password you input is completely correct. Also, be reminded that the password is case-sensitive.

However, if the above is confirmed but the issue persists, you may try to further troubleshoot by changing the password to a simpler one (less than 64 digits) and excluding any special characters.

EZVIZ Cameras have the option of setting a schedule for device alarm notifications – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message.

3. Tap Device Reminder Plan and add a time segment, repeat the process for all the days you want the schedule to operate.

4. Use the check mark on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for Receive Device Message and the schedule will take effect next time segment you set.

Then you will receive the events on the Library page. If you want to receive the notifications pushed to your phone as well, turn on the EZVIZ APP Notification switch.

If you encounter the situations during the initial setup of EZVIZ 4G cameras, after correctly inserting the SIM card, the camera prompts "Network connection failed", please follow the steps below:

1. Before trying again, please kindly note that a compatible SIM card and an active cellular data plan are required. For EB8 camera, you may check the compatible carrier information on https://www.ezviz.com/inter/product/EB8/46565#Carrier.

2. Please also ensure that the SIM card PIN is unlocked before being insert into the device.

3. If the device still prompts “Connection failed”, click on “Try APN Configuration"  in the app interface and follow the app wizard. (If the indicator is not in fast-flashing blue, please press and hold the RESET button for 4s to reset the device).

When you ensure that the conditions for APN Configuration are met, please tap “Next” in the app interface.

4. Please input APN based on carrier info.“APN” and “Authentication Type” are required information. For APN information, please liaise with your carrier. After filling in the relevant information, please tap “Submit”.

5. Please make sure that the conditions for APN Configuration are met:

1) The indicator is still in fast-flashing blue.

2) The environment is quiet and the phone stays close to device. Turn the volume of your phone's speaker to the maximum and place it next to the device's speaker. Observe whether the device emits two rapid beeping sounds. If it does, this means it has recognized the sound wave information sent from the app, and please wait for the configuration process finished. If you cannot hear the sounds, please reset the device again and return to the first step.

After completing the above steps, you can enjoy your EZVIZ 4G camera. If you need further assistance, don't hesitate to contact our support team for personalized guidance.

We understand that you may be experiencing difficulties connecting your device online via an Ethernet cable. To troubleshoot the issue, we recommend the following steps:

1. Verify the router and cable: Ensure that both the router and cable are in proper working order. You can try using a different cable or connecting the cable to a different port on the router to eliminate any potential issues.

2. Test the connection: After checking the cable and router, attempt to establish a connection again and see if the problem persists. If it does, proceed to the next step.

If the issue persists despite trying different cables and ports, we recommend reaching out to our EZVIZ support team for further assistance.

Please follow the steps below:

1. On the EZVIZ APP, tap the three-dot icon next to your camera name from the Home page to enter the Device Settings page.

2. Scroll down and tap "Auto Tracking" or "PTZ Settings", depending on your device model.

3. Enable or disable "Human Tracking", "Motion Tracking", or "Auto Zoom Tracking" depending on your device model.

If you're having trouble charging your EZVIZ camera with the power cable, here are some troubleshooting steps you can follow:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

If your issue is related to the camera not charging via a solar panel, please consider the following:

1. Ensure correct installation and angle for the solar panel:

- Please do not place the solar panel under shades and ensure it gets the most sunlight.

- Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

- The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

2. Maintain the proper temperature range: Make sure the working environment temperature range for battery charging should be maintained at 0-45°C.

3. Verify the connection: Check that the camera is properly connected to the solar panel. You can check this by ensuring that the indicator light is flashing green slowly or by looking for the solar icon on the app in the camera Settings.

4. Adjust camera settings: Switch to power-saving or super power-saving mode in the camera settings under Battery, and reduce the live view frequency to see if the battery level increases. If it does, the issue may be related to high alert or preview frequency, which can cause the camera to consume power faster than the solar panel can recharge it. Lowering the PIR sensitivity and reducing the preview frequency can improve charging efficiency.

5. Check the solar panel or test with a power adapter: If the camera still does not charge, try testing with a different, functioning solar panel if available. Alternatively, check whether the camera can be charged using a power adapter.

If the issue remains unresolved, please contact EZVIZ support team for further assistance.

1. Ensure that you have connected your mobile device to the correct band. For EZVIZ devices support 2.4G Wi-Fi only, you must connect your mobile phone to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good. Most EZVIZ devices perform better when the upload speed is greater than 2 Mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interferences such as walls, elevators, microwaves, washing machines, and Bluetooth devices.

1. Ensure that you have given Location permission to the EZVIZ App.

2. Ensure that you do not turn on the VPN.

3. For iOS mobile devices, ensure that “Local Network” settings are turned on.

Please kindly note that EZVIZ devices do not support NAS, but you may use an SD card or subscribe to Cloud Storage (available in certain markets and be subscribed by going to camera settings>Cloud Storage>Subscribe) to store recordings. For a compatible SD card, please click here for reference.