What to do if my EZVIZ camera cannot be charged

If you're having trouble charging your EZVIZ camera with the power cable, here are some troubleshooting steps you can follow:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

If your issue is related to the camera not charging via a solar panel, please consider the following:

1. Ensure correct installation and angle for the solar panel:

- Please do not place the solar panel under shades and ensure it gets the most sunlight.

- Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

- The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

2. Maintain the proper temperature range: Make sure the working environment temperature range for battery charging should be maintained at 0-45°C.

3. Verify the connection: Check that the camera is properly connected to the solar panel. You can check this by ensuring that the indicator light is flashing green slowly or by looking for the solar icon on the app in the camera Settings.

4. Adjust camera settings: Switch to power-saving or super power-saving mode in the camera settings under Battery, and reduce the live view frequency to see if the battery level increases. If it does, the issue may be related to high alert or preview frequency, which can cause the camera to consume power faster than the solar panel can recharge it. Lowering the PIR sensitivity and reducing the preview frequency can improve charging efficiency.

5. Check the solar panel or test with a power adapter: If the camera still does not charge, try testing with a different, functioning solar panel if available. Alternatively, check whether the camera can be charged using a power adapter.

If the issue remains unresolved, please contact EZVIZ support team for further assistance.