Overview about AI detection features on EZVIZ products

EZVIZ engages responsibly and actively in building a safer, better IoT space. 

While developing and applying new technologies to enhance product performance and elevate user experience, EZVIZ continues improving and progressing beyond its requirements for safety and reliability.

Some EZVIZ security cameras and video doorbells are embedded with local AI chips to provide locally processed, secure and smart detection capabilities. The embedded AI chip operates fully locally on the hardware instead of in the cloud, which enables users to control and manage the operation of AI to the greatest extent.

Here is a quick guide to help users understand the AI Features in EZVIZ products and how users can control and manage these Features.

The AI Features in EZVIZ products

Currently, the AI features in EZVIZ products are used for detection, which include Human Shape Detection, Vehicle Shape Detection, Pet Detection, Abnormal Sound Sensing (sudden noise level change), and Waving-hand Recognition & Control.

Human Shape Detection: The local AI chip will help the camera detect human-shape-alike objects in its viewing angle, which may be a moving rectangular object within a height of 1.5 to 2 meters that is no further than 10 to 15 meters away from the camera.

Vehicle Shape Detection: The local AI chip will help the camera detect car-like moving objects that match general car sizes and shapes, at a distance of no further than 15 meters away from the camera.

Pet Detection: The local AI chip will help the camera detect pet-like moving objects in its viewing angle at a distance of 3 to 5 meters (Currently this feature mainly works for cats and dogs).

Waving-hand Recognition & Control: The local AI chip will help the camera detect the waving hands in front of the camera, at a distance of 3 to 5 meters. Once the detection happens successfully, the device will automatically initiate a video call to the user’s EZVIZ App (It may be phrased as Gesture Detection in your EZVIZ App on different product pages, but currently this feature only detects a waving hand instead of any other hand gestures).

Abnormal Sound Sensing: The local AI chip will help the camera to detect special sound activities around it by using the built-in microphone. Such capability may include the detections of cat meowing/dog barking, baby crying sounds, and sudden loud noises (It may be phrased as Loud Noise Detection in your EZVIZ App on different product pages).

*NOTE:

The above algorithms are common and only used locally. During the operation of these algorithms, it does not involve the collection or processing of specific data such as facial features, physical characteristics, object colors/detailed features, verbal content, etc., nor does it involve the transmission, storage or processing of any original data in the cloud. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user.

Controls over Your AI Features

Users can always choose to enable or disable AI detection features via the EZVIZ App for each applicable device model. Moreover, users have options to adjust the detection sensibility and customize detection zones based on their needs. For some outdoor camera and doorbell models, users can further set up no-filming privacy zones to avoid unnecessary or inappropriate motion detection/triggered video recording.

Products Models with AI Features

*Please note that this device model list is subject to changes as EZVIZ’s product range and supported services update or change in the future.

There are different methods of adding device for the first time. Setting up the device using the smart configuration or sound configuration mode, the status indicator lights will alternate between red/blue – indicating that the device is in configuration mode. Setting up the device using the AP configuration, the status indicator lights will continuously flash blue. You will also receive voice prompts in some models. Most new devices or devices with updated firmware versions support AP configuration mode.

The IR spectrum is 850nm.

If you see "Unable to join network EZVIZ_SN" (the SN of your EZVIZ camera) or if you cannot connect to the Device AP during network configuration, we suggest you reset your camera by pressing the reset button for 4-5 seconds and restart the setup procedure.

Before doing so, please make sure that

1. Make sure that you have turned off the cellular data on your phone.

2. Make sure your device is in configuration mode. You can easily tell if the camera is ready by checking if the indicator light flashes blue quickly.

3. When configuring the network, make sure that your EZVIZ device is close to your Wi-Fi router. We recommend that you keep the distance less than 1.5 meters.

If the problem persists, please try the following method:

1. If you are using iPhone 15 Pro or Pro Max, please try with a different phone model;

2. Please check if you can find a Wi-Fi starting with EZVIZ_XXXXXX (the SN of your EZVIZ camera) in the Wi-Fi list of your phone;

3. If yes, please check if you can connect it manually. The password for the device Wi-Fi should be "EZVIZ_verification code" (a 6-digit capital letter code that you can find on the device label);

4. After the connection, go back to the EZVIZ app to complete the network configuration.

The following is a list of our EOL (End-Of-Life) products. It means that EZVIZ no longer maintain any firmware updates (including security updates) for them, and may no longer respond to security vulnerability reports for such products either.

To avoid misunderstandings, the cessation of firmware version updates does not mean that the basic features of the product are unavailable, unless otherwise specified. For example, the product can still be connected to the EZVIZ App for use, while the performance of certain functions failed to update may be affected. Meanwhile, EZVIZ will continue to provide after-sales service for any hardware issues with the product, as long as it is still supported by the warranty policy.

This list will be updated on a regular basis, please keep an eye on the changes to obtain the latest list. If you have any questions, please feel free to contact us at www.ezviz.com/page/contact-us.

For optimal setup experience, we strongly recommend that you use 2 different SSIDs for 2.4 GHz and 5 GHz.

For data security and information protection, an encryption password would be required when accessing videos and live streaming. If an encryption password is required or it prompted an incorrect password, please check the following first:

1. If you have not changed the encryption password before:

The default password is the 6-digit capital letter device code, which is located on the white sticker of your camera or for verified terminals through which you set up the camera, you may find it in camera settings > Device information/About> Device QR Code > Verification Code:

- For models such as BC1 and HB3 kit, the default password is the 6-digit capital letter device code located at the white sticker of the base station.

- For models such as DB2 and DB2C kit, the default password is the 6-digit capital letter device code located at the white sticker of the chime.

- For models such as DB1, please remove the cover of the doorbell and scan the code with a third-party QR code scanner.

- If the camera is linked to an NVR/DVR and if it is initially set up by adding to NVR/DVR directly, the password will be the admin/login password of the NVR/DVR you created for the NVR/DVR during the initial setup.

- If this is a shared device from the main user, please get the correct encryption password under the owner's account by following the instructions above. Or you may ask the owner to share the device again and click “Authorize encryption password” as one of the permissions when sharing.

2. If you have changed the encryption password before:

- Please make sure the password you input is correct and there is no unnecessary blank space.

- If you forget the correct encryption password, you may tap Decrypt by email or SMS to retrieve it.

- Alternatively, you may reset your camera by holding the reset button and the password would be defaulted to the original device verification code. However, please be aware that even though the password can be reset to the original device code, you will still need the old encryption password that you previously set in order to access recordings saved with the old encryption password.

Some EZVIZ cameras support restarting devices remotely when the camera is online. If your camera supports this feature, click "Restart" on the camera Settings page. Then the device will go offline for a while and will be online automatically afterwards.

Click here to see the details.

This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available.

If you see the "Incorrect device Wi-Fi password" prompt when you connect to the device Wi-Fi during network setup, please follow these steps to see if they help:

1. go to your phone settings and find Wi-Fi settings.

2. locate the device Wi-Fi which is named EZVIZ_SN (the SN of your camera, for example, EZVIZ_D12345678).

3. forget or delete the device Wi-Fi from your Wi-iFi list and then reconnect it by manually inputting the password, which is EZVIZ_verification code (for example, if the 6 capital letters verification code on the device label is ABCDEF, the password should be EZVIZ_ABCDEF).

4. after connection, go back to the EZVIZ app to retry.