We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

We provide you with customized service and safe user experience with Cookie. Login and browse our website indicates that you permitted us getting information in/out the website with Cookie. Please visit Use of Cookies

If the Wi-Fi environment changes, how to put the device back online?

To connect to a different Wi-Fi network, press the RESET button for 5 seconds to Reset your camera and begin the process to reconnect the device to the Wi-Fi.

Ensure that your EZVIZ device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration. Within the EZVIZ mobile app, from the home page, tap on the name/serial number of the device > then tap on "Wi-Fi" and follow the prompts and complete the setup.