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>FAQ>During Usage>What should users do if cannot receive alarm notification in app?

Account During Usage Software CloudPlay Micro SD Card Backend devices Security Cameras Smart Home

What should users do if cannot receive alarm notification in app?

1) Ensure the phone signal is good.

2) Ensure that this feature has been enabled in the EZVIZ app.

3) Ensure the EZVIZ app is running in background.

4) Ensure the EZVIZ app is not blocked from sending notifications by any anti-virus installed on your mobile phone.

5) Ensure notification for EZVIZ app has been enabled in phone setting.

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