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How to cancel the CloudPlay subscription service?

Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.

Step 1: From the Home Page, tap the three-dot icon to enter the Device Settings page

Step 2: Tap CloudPlay

Step 3: Tap Subscription Management at the bottom

Step 4: Scroll down to tap Cancel Subscription at the bottom

Step 5: Tap Yes to proceed further

Please note that when the subscription is canceled:

1)  There are no refunds/prorated dates

2)  Your recording plan will expire when it reaches the end of the subscription period

Last Updated 21/11/2023

We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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