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How to transfer the CloudPlay service?

Please note that service transfer is only supported between devices with the same account. If you want to transfer the CloudPlay service to another camera under your account, please follow the steps below:

1. Log in to your EZVIZ account and enter the "Settings" page of the new device you want to transfer the CloudPlay service to.

2. Scroll down to find and enter "CloudPlay".

3. Tap the "3 dots" in the upper right corner.

4. Tap the "Transfer" button, select the device with the service you want to transfer and click "Submit".

5. Make sure to start the service transfer by clicking the "Next" button.

6. Please wait until the CloudPlay is successfully transferred.


If you encounter any difficulties when transferring the CloudPlay service, please contact EZVIZ by sending an email to rma.glb@ezviz.com.

Last Updated 11/01/2024

We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

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