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If your device is still in active service and its subscription renewal has not been canceled, please enter the Settings page of your device > CloudPlay > tap "Subscription Management" at the bottom, there will be displayed all the upgrade options that can be supported.
If your device is still in service but its subscription renewal has been canceled, please go to your device's Settings page > CloudPlay > tap "Subscribe/Renew" at the bottom to proceed. You will be able to upgrade your service plan.
If your device does not have a service plan, but there are other devices under your account in the service that are supported to upgrade to a Home Plan, please follow the steps below:
1. Enter the "Settings" page of the current camera and scroll down to find "CloudPlay".
2. Tap "Subscribe/Renew".
3. Select the Home Plan you want to subscribe to.
4. Agree to the EZVIZ SERVICE AGREEMENT and tap the blue bank card bar at the bottom.
5. When an upgrade prompt appears on the APP, tap "Yes" if you want to upgrade to a Home Plan.
6. Users will automatically be taken to the CloudPlay page of the device already subscribed to an annual or monthly individual plan.
7. Tap "Subscription Management".
8. Select the Home Plan you want to upgrade to.
9. Agree to the EZVIZ SERVICE AGREEMENT and tap the blue bar with the bank card icon at the bottom again.
10. Review your new plan and tap "Submit" to continue and complete the upgrade.
11. Go back to the CloudPlay page of the device you successfully upgraded to Home Plan, tap "Camera(s) in Home Plan 1/4" and select the device you want to add.
Please note that the upgrade can only be supported if you have paid by credit card. If you encounter any difficulties while upgrading the CloudPlay service, please contact EZVIZ by sending an email to rma.glb@ezviz.com.
