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Please note that this message usually indicates that the device has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.
For personalized guidance on dual-lens cameras, such as the H9c, feel free to contact the EZVIZ support team for further assistance.
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