What should I do if I cannot receive alarm notifications in the app?

1. Firstly, please make sure that the camera is online and has a strong and stable network connection.

2. Ensure that the Alarm Notification feature is enabled in the EZVIZ APP.

For most EZVIZ cameras, you can check this as follows: from the Home page, tap the three-dot icon to enter the Device Settings page, tap "Alarm Notification" and enable it; or for other specific models, tap "Notification", enable "Receive Device Message" for App-side and make sure "EZVIZ App Notification" is also enabled.

3. Please also delete any notification schedules you have set before by following the steps below:

On the Alarm Notification page, tap Set Notification Schedule and delete your schedules, then disable the Notification Schedule button;

Alternatively, for other specific models, on the "Notification" page, tap "Notification Schedule", enter "Customized schedule" and clear the time periods you have set, then go back to select the “All time” option.

4. Once you have done the above, run a test to see if the camera can be triggered normally or not.

Make sure you select “soft” or “intensive” as the camera detection sound, and then wave your hands in front of the camera lens until you can hear the "beep" sound. If not, please reset the camera by pressing the Reset button and reconfigure the camera to if this solves the problem.