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Why does the sharing fail sometimes?

We understand that you are experiencing difficulty in sharing your EZVIZ device. Please follow the steps below to see if the issue can be resolved:

1. Sharing can only be done between EZVIZ users in the same region. Please ensure that the user you wish to share with has registered an EZVIZ account in the same region as yours, using their email address or phone number.

2. After you share the device, please confirm that the shared user has accepted the invitation in their EZVIZ account.


Last Updated 18/12/2024

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