Connecting your EZVIZ security cameras with voice assistant(s), such as Amazon Alexa and Google Home, is a simple process.

Checklist before setting up:

√  Make sure you have downloaded EZVIZ App and Amazon’s Alexa App/Google Home App on your phone.

√  Make sure your EZVIZ security camera has been added to EZVIZ App successfully;

√  Turn off ‘Image Encryption’ of your EZVIZ security camera:

    1)      Log in to your EZVIZ App and go to device setting;

    2)      Look for ‘Image Encryption’ and tap to turn it off.

    3)      Enter the verification code (as the default password) to apply the change.

√  Change the name of your EZVIZ security camera:

    1)      Go to device setting

    2)      Tap on ‘name’ and change it based on your need, such as ‘front door camera’ or ‘baby room camera’.

Enable EZVIZ skills on Amazon Alexa

Video tutorial: https://youtu.be/ro3Y8AkXJ7M

1.      Log in to your Alexa App.

2.      Choose ‘Add Device’ from the menu.

3.      Choose ‘Camera’ and select EZVIZ to enable the skill.

4.      Enter your EZVIZ username and password in order to authorize Alexa to access your EZVIZ account.

5.      Tap ‘Discover Devices’ to allow Alexa to discover all your EZVIZ devices.

6.      Go back to Alexa app menu and you should see all your EZVIZ devices under ‘Cameras’.

Connect EZVIZ devices to Google Home

Video tutorial: https://youtu.be/v3nrrosYRr8

1.     Log in to your Google Home App.

2.     On the home screen, tap ‘Add’, then ‘Set up device.’

3.     Select ‘Have something already set up?’

4.     Type and search ‘EZVIZ’, then select it.

5.     Enter your EZVIZ username and password in order to authorize Google Home to access your EZVIZ account.

6.     Once the device is linked successfully, follow the prompts to finish the setup.

Wait for about 5 minutes, and then use the "Forgot Password" function to retrieve the password for your account.

1. Click "Forgot Password" on the login page of EZVIZ mobile app.

2. Enter the user's mobile phone number or email address, depending on how the account was registered.

3. A 4-digit verification code will be sent to the user to enter and complete his/her password change or recovery.

1. Please check the status of the indicator light first:

- If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not.

- If the indicator light is flashing red slowly, you can try the following two methods:

1) Please reboot your router as it may be experiencing connectivity and range issues.

2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem.

2. If the camera is still offline, you can try to reconfigure it by following the steps below:

- Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only.

- Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button.

- Reset the device by pressing the reset button for a few seconds.

- Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next.

- Check that your WIFI and password are correct. Then tap Next to connect to device AP.

- Please wait for the device to be configured and your device should be back online. 

Please note that for most EZVIZ devices, there are usually three ways to get the 6 capital letters device code:

1. You can find it on the device label of the EZVIZ device;

- For models such as BC1 and HB3 kit, the default password is the 6-digit capital letter device code located on the white sticker of the base station.

- For models such as DB2 and DB2C kit, the default password is the 6-digit capital letter device code located on the white sticker of the chime.

- For models such as DB1, please remove the cover of the doorbell and scan the code with a third-party QR code scanner. 

- If the camera is linked to an NVR/DVR, such as an X4 or X5 device, and if it is initially set up by adding to NVR/DVR directly, the password will be the admin/login password of the NVR/DVR you created for the NVR/DVR during the initial setup.

2. For some models, there is a QR code on the manual cover that contains device information (Note: no such info if on the cover it says, "scan the QR code for detailed manual”). And you can use a third-party QR code scanner to scan it to get the device code;

3. Alternatively, you can find it in the Device QR Code or Verification Code in the camera Settings > Device Info/About on the EZVIZ mobile app if you have previously set up the device with this phone. Apart from this, for some models, if the cameras are online now, you can also tap the eye-like icon, and enter the OTP (one-time password) sent to the e-mail address or phone number you used to register the EZVIZ account, then the verification code will be displayed after verification.

If the methods mentioned above do not resolve your issue, please ensure not to delete the device from your account and promptly reach out to the EZVIZ support team at account@ezviz.com or engage with the online chat agent via the chat window located at the bottom right of this page.

When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:

1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data.

2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered.

3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.

Step 1: On the login page, input the correct account and tap Forgot password? button 

Step 2: Tap Send to continue 

Step 3: Input the verification code in the image or drag the slider to complete the puzzle to verify your account and then a 4-digit code (OTP) would be sent to your registered email address or phone number

Step 4: Input the 4-digit code you receive 

Step 5: Create your new password and tap Save to complete the process 

Please note that sharing can be done in two different ways:

1. Using the Same Login Credentials: You can view the same device using the same login credentials. This means that if you provide your friend or family member with your email address or phone number associated with your EZVIZ account, along with the password, they can access the same device on that account simultaneously.

2. Sharing Your Device with Friends: This method allows you to grant friends and family the privilege to view your device without them owning it. You can achieve this using the EZVIZ App by following these steps:

    - Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left.

    - Step 2: Tap "Family & Guests".

    - Step 3: Tap "Add Sharing". 

    - Step 4: Enter the email address or phone number registered with the EZVIZ account that you would like to share with, ensuring that the region of the guest account is the same as the owner account, then tap "Continue".

    - Step 5: Select the devices you wish to share, and you can edit the permissions by tapping on the device. (Note: Please remember to select “Authorize encryption password” at the bottom; otherwise, the shared account may request the encryption password to view the device.)

    Once the guest account accepts the invitation, the devices will be successfully shared.

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

Step 2: Enter My Profile by clicking the profile picture

Step 3: Tap Change Password

Step 4: Input the old password and new password you would like to set, and then tap Save to complete the settings

Reminder: If you forget the old password, you may tap Forgot password? on the login page and a 4-digit code would be sent to your registered email or phone number for password reset.

For this situation, you need to reconfigure the camera by following the steps below:

1. Press and hold the RESET button on your camera for about 5-10 seconds to reset it. This will allow you to start the process of reconnecting the device to the Wi-Fi.

2. Make sure your EZVIZ device is in Wi-Fi configuration mode.

3. Open the EZVIZ mobile app on your smartphone.

4. From the Home page of the app, tap the 3-dot icon next to the name of your camera to enter the Device Settings page.

5. Tap the "Wi-Fi" or "Network Settings>Wi-Fi".

6. Follow the prompts and instructions in the EZVIZ mobile app to enter the new Wi-Fi password to connect your device to your Wi-Fi network again.

If you want to use LAN Live View, you can enter it in the following two ways:

If your phone network is on the same local network as your camera

1 Log in to your EZVIZ account, and tap the profile icon on the top left corner. 

2 Tap Settings 

3 Scroll down to find LAN Live View 

4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access LAN Live View by tapping the play icon on the top right of the login page.

5 Make sure your camera and phone are on the same LAN, then tap Start Scanning.

6 Enter the device verification code as the password (usually located on the white sticker of your camera) and the username is admin by default, and you will be able to view your camera.

If you do not have a network

1 Log in to your EZVIZ account, and tap the profile icon on the upper left corner. 

2 Tap Settings 

3 Scroll down to find LAN Live View 

4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access to LAN Live View by tapping the play icon on the top right of the login page. 

5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named "EZVIZ_SN", and enter the password "EZVIZ_verification code" (the verification code is usually located on the white sticker of your camera), then go back to the EZVIZ app and tap Start Scanning.

6 Enter the device verification code as the password and the username is admin by default, and you will be able to view your camera.

1. Download the EZVIZ APP from the APP Store (IOS) or Google Play (Android) on your phone

2. Open the EZVIZ APP and tap Create New Account

3. Select your region on the top right side, enter your phone number or email address and set your account password, agree to the Terms of service, then tap Continue

4. Verify Account by entering the code in the picture and tap Apply

5. Enter the code sent to your registered email or phone number, the registration is complete and we highly recommend you link your phone number/email as well.

1) Every EZVIZ device comes with a factory programmed verification code or Users have to set their own passwords. For privacy protection, unauthorized users cannot access videos, playback and images without a verification code.

2) EZVIZ adopts HTTPS in order to protect users' connection to our website. Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encryption and secure identification of the server.

3) EZVIZ uses end-to-end SSL/TLS encryption to prevent data interception and theft.

4) Only valid emails/phone numbers can be used to register EZVIZ account, EZVIZ implements email/phone number verification by sending verification codes to allow users complete critical account activities, like creating an account, retrieving lost password etc.

Step 1: On the login page, input the registered email address or phone number (with the country code) and the correct password 

Step 2: Tap Sign In to continue 

Note: 

If prompted Account username or password error/Login failed, please check: 

1 whether the region is correct (in Other Login Methods > Select Region) and whether the account information you input is valid. 

2 please confirm the password again or if you forget it, you may tap Forgot Password? on the login page to reset it.  

After the installation of all cameras, please continue with the following steps to set up your device: 
1.Check your firewall settings or network configurations to prevent any restrictions
2.Connect the DVR/NVR to a router using the Ethernet cable
3.Connect your DVR/NVR to a power source
4.Setup your DVR/NVR using a local monitor
5.Follow the wizard on the local monitor, create a new device password and complete the setup
6.When prompted, log into the EZVIZ app > click on the “plus” tab to add a device > scan the QR code shown on the screen.
If prompted for a password/verification code, input the device password you created for the device during the initial setup. Follow the wizard on your mobile device and complete the setup.

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:

Step 1. Please make sure your account information and region are correct.

Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.

Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com

If you see "Unable to join network EZVIZ_SN" (the SN of your EZVIZ camera) or if you cannot connect to the Device AP during network configuration, we suggest you reset your camera by pressing the reset button for 4-5 seconds and restart the setup procedure.

Before doing so, please make sure that

1. Make sure that you have turned off the cellular data on your phone.

2. Make sure your device is in configuration mode. You can easily tell if the camera is ready by checking if the indicator light flashes blue quickly.

3. When configuring the network, make sure that your EZVIZ device is close to your Wi-Fi router. We recommend that you keep the distance less than 1.5 meters.

If the problem persists, please try the following method:

1. If you are using iPhone 15 Pro or Pro Max, please try with a different phone model;

2. Please check if you can find a Wi-Fi starting with EZVIZ_XXXXXX (the SN of your EZVIZ camera) in the Wi-Fi list of your phone;

3. If yes, please check if you can connect it manually. The password for the device Wi-Fi should be "EZVIZ_verification code" (a 6-digit capital letter code that you can find on the device label);

4. After the connection, go back to the EZVIZ app to complete the network configuration.

To reset the password, please follow below steps first:

1. Please ensure the device is online, and hover your mouse to the top of the screen and click on "device management"

2. When prompted, click on “Forgot Password” on the monitor

3. After this, a verification code for password reset would be sent to your registered email address or phone number

4. Input the code and follow the onscreen prompt, you would be able to reset your DVR/NVR

However, if you are unable to reset password through above method, for user privacy and device safety, it is required to contact us via the account your device linked to. Thus, please make sure you send us the long serial number or the GUID file by following below steps through the linked account.

1. Remove the Ethernet cable connected to your DVR/NVR and reboot your device

2. Hover your mouse to the top of the screen and click on "device management"

3. When prompted, click on “Forgot Password” on the monitor - You will be prompted to call EZVIZ, click on "OK" and you will arrive at the screen where either you have the long serial number or it will ask you to download the GUID file using USB drive. 

4. If long serial number, please take a clear picture with the time and date on your monitor visible and send it to us

5. If GUID file, please insert a USB drive into the USB slot on the unit > Click the "Export" button to export the GUID file to the USB > attach the GUID file in the reply to this email

After verification, we will send the secure code to you as soon as we can.

You may also click here to view our FAQ video for the detailed instructions mentioned above and we hope this will help.

If you see the "Incorrect device Wi-Fi password" prompt when you connect to the device Wi-Fi during network setup, please follow these steps to see if they help:

1. go to your phone settings and find Wi-Fi settings.

2. locate the device Wi-Fi which is named EZVIZ_SN (the SN of your camera, for example, EZVIZ_D12345678).

3. forget or delete the device Wi-Fi from your Wi-iFi list and then reconnect it by manually inputting the password, which is EZVIZ_verification code (for example, if the 6 capital letters verification code on the device label is ABCDEF, the password should be EZVIZ_ABCDEF).

4. after connection, go back to the EZVIZ app to retry.

To reset the admin password, you may reset the NVR box by pressing the reset button (the password would be defaulted to the original device verification code on the label) or follow the below steps:

- Double right-click your mouse at the left bottom corner of the login window.

- Click on “OK” when the prompt “Restore Default Password” pops up.

- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.

For data security and information protection, an encryption password would be required when accessing videos and live streaming. If an encryption password is required or it prompted an incorrect password, please check the following first:

1. If you have not changed the encryption password before:

The default password is the 6-digit capital letter device code, which is located on the white sticker of your camera or for verified terminals through which you set up the camera, you may find it in camera settings > Device information/About> Device QR Code > Verification Code:

- For models such as BC1 and HB3 kit, the default password is the 6-digit capital letter device code located at the white sticker of the base station.

- For models such as DB2 and DB2C kit, the default password is the 6-digit capital letter device code located at the white sticker of the chime.

- For models such as DB1, please remove the cover of the doorbell and scan the code with a third-party QR code scanner.

- If the camera is linked to an NVR/DVR and if it is initially set up by adding to NVR/DVR directly, the password will be the admin/login password of the NVR/DVR you created for the NVR/DVR during the initial setup.

- If this is a shared device from the main user, please get the correct encryption password under the owner's account by following the instructions above. Or you may ask the owner to share the device again and click “Authorize encryption password” as one of the permissions when sharing.

2. If you have changed the encryption password before:

- Please make sure the password you input is correct and there is no unnecessary blank space.

- If you forget the correct encryption password, you may tap Decrypt by email or SMS to retrieve it.

- Alternatively, you may reset your camera by holding the reset button and the password would be defaulted to the original device verification code. However, please be aware that even though the password can be reset to the original device code, you will still need the old encryption password that you previously set in order to access recordings saved with the old encryption password.

If you have changed your mobile phone, you can still sign in to your account using the same account information on your new phone. Please follow the steps below:

Step 1: Make sure you have selected the correct region.

Step 2. Enter the registered email or phone number and the correct password. Please note that the password is case-sensitive. Alternatively, you can tap "Forgot Password" on the login page and follow the instructions on the APP to reset a new password.

Step 3. If you previously enabled two-step verification, you will receive a verification code via email or SMS. Enter the correct verification code and you will be able to log in to your account again.

If you are using a wired connection, please follow as below：

1.Connect the LAN interface of NVR to that of router using Ethernet cable 
2.Connect the camera to the same router or NVR’s WiFi
3.Power on the NVR and connect it to a local monitor using VGA or HDMI cable
4.Follow the wizard on the local monitor, create a new device password and complete the setup
5.Make sure “Wired Internet Mode” is selected in Configuration - Network - General - Selection of Network Mode
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
7.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label
 

If you are using a 5GHz WiFi connection, please follow as below：

1.Connect the camera to the same router or NVR’s WiFi
2.Power on the NVR and connect it to a local monitor using VGA or HDMI cable
3.Follow the wizard on the local monitor, create a new device password and complete the setup
4.Make sure “5G Uplink Mode” is selected in Configuration - Network - General - Selection of Network Mode
5.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras
6.Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label

Please follow the below steps to add your device:

1. Please ensure your NVR is online.

2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device.

If prompted for a password during adding, please kindly note that the password would be the verification code that you could find on the white sticker of the NVR box.

If prompted for an encryption password when viewing a camera, please kindly note that the password would either be the login password you created for the NVR during the initial setup (if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have (if your cameras are set up via EZVIZ app).

When you bind your product to your account using local connectivity features, you need to set a password, which will be used as both the video encryption password for your product and the login password for the local connectivity features, such as SADP, RTSP, netSDK, Onvif, etc. When you change your password through the path of Device-Settings-Privacy Settings-Change Encryption Password, it is deemed that the video encryption password and the local connectivity features login password have been changed synchronously.

Please follow the instructions below to set up your X5S-16L2:

1. Connect the LAN interface of NVR to that of the router using an Ethernet cable.
2. Connect the camera to the same router.
3. Connect the mouse to the USB interface of the NVR and connect the NVR to a local monitor using a VGA or HDMI cable.
4. Connect the NVR to a power source and turn on the power switch.
5. Follow the wizard on the local monitor, create a new device password, and complete the setup.
6.Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras.
7. If you intend to add 24*2MP cameras, please do remember to set 24-Channel Mode in “Menu” >> “Configuration” >> “General” >> “Enable 24-Channel Mode”.
8. Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label.

Please follow the below steps to set up your X5S-4P, X5S-8P:

1. Connect the LAN interface of NVR to that of router using Ethernet cable.

2. For POE cameras, connect the camera to the POE port of NVR.

3. For IP cameras, connect the camera to the same router.

4. Connect the mouse to the USB interface of NVR and connect the NVR to a local monitor using a VGA or HDMI cable.

5. Connect the NVR to a power source and turn on the power switch.

6. Follow the wizard on the local monitor, create a new device password, and complete the setup.

7. Go to “Menu” >> “Camera” >> “Search” >> “Add” to link the cameras.

8. Log into the EZVIZ app > click on the “plus” tab to add a device >> scan the QR code shown on the screen or the device label.

Please follow the below steps to add your device:

1. Please ensure the NVR/DVR is online.

2. Then on the monitor, right-click your mouse to enter Menu > System Information > Device Info.

3. Scan the QR code shown on the screen and you would be able to add your NVR/DVR.

If prompted for a password, please kindly note the password would be the password you created for the DVR/NVR during the initial setup.

When using the router for the first time, you should configure the parameters through the computer or the mobile phone. We take the mobile phone as an example:

1. Confirm that the device has been connected correctly, powered on normally, and the LED indicator is solid green. 

2. Connect your mobile phone to the wireless network of the device (Network Name: ezviz_XXXXXX, no password by default). 

3. Open the browser of your mobile phone, input "wifi.ezvizlife.com", and go to the configuring page. 

4. Set the parameters such as the device management password, Wi-Fi name and password, etc.

Regarding the issue you are facing, if you mean during the configuration process, the camera made voice prompts like “incorrect password” or "incorrect wi-fi password", please note that this prompt normally suggests the router Wi-Fi password you input is incorrect.

Thus, please double-check and ensure the router password you input is completely correct. Also, be reminded that the password is case-sensitive.

However, if the above is confirmed but the issue persists, you may try to further troubleshoot by changing the password to a simpler one (less than 64 digits) and excluding any special characters.

After typing in the password, every new device will have to wait for the owner’s permission to access the network. It’s a two-step verification to protect your network from hacking attempts.

Please follow the steps below:

1. The App shows that the Robot is offline, but the device's WiFi indicator light remains on:

a. Log out of the App and log in again.

b. Reconnect the cellphone network (Wi-Fi or mobile network).

c. Restart the router.

2. The App shows that the Robot is offline and the Wi-Fi indicator light is always flashing:

a. Confirm whether the Robot is in a position where the Wi-Fi signal is weak.

b. Confirm whether the name or password of the Wi-Fi has been changed. If so, please reconfigure the network.

c. Please turn off the power supply of the Robot and restart it. After starting, please observe whether the Wi-Fi indicator light remains on. If it remains on, refresh the App to see if the Robot is online. If it flashes, it is recommended to restart the router. After the phone is connected to the network normally, open the App to check whether the Robot is online. If it still shows offline status, please reconfigure the network.

3. The Wi-Fi indicator light suddenly goes out in a daily state:

a. Check whether the Robot power supply is turned on.

b. In the power-on state, shortly press the reset button and observe the display status of the Wi-Fi light.

If you continue to encounter issues or have any further concerns, please don't hesitate to reach out to our customer support for further assistance.

After reset, the password will become “last 4 digits of SN” + ”verification code(6 upper case letters)”.