Applies to: DP1/DP2/CP4 door viewer

You may try the following steps to initially set up your EZVIZ door viewer with touch panel:

Step 1: Power on your device by pressing the power button.

Step 2: Click the "Settings" button on the screen.

Step 3: Tap "Network settings".

Step 4: Select the WiFi network you want to connect to.

Step 5: Enter the WiFi password until the connection is successful. Please ensure that your Wi-Fi password is less than 32 characters and excludes special characters.

If you fail to configure the device, we suggest you may check the below network requirements first:

1. Ensure that you have connected your mobile device to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good and functional. Most EZVIZ devices perform better when upload speed is greater than 2 mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interference such as wall, elevator, microwave, washing machines, and Bluetooth devices.

4. Ensure that DHCP settings on your router is on.

5. Ensure that when you configure network, your EZVIZ device is close to your Wi-Fi router. We do suggest that you keep the distance shorter than 1.5 meter.

6. Ensure that the Wi-Fi security on your router is WPA or WPA2, and your Wi-Fi password is less than 32 characters and excludes special characters.

By following these steps, you can effectively troubleshoot and resolve issues with your EZVIZ door viewer's connection to Wi-Fi. If you need further assistance, don't hesitate to contact our support team for personalized guidance.

It is not advisable to use cleaning solutions from other brands. To ensure optimal results and avoid potential damage or adverse effects, it is recommended to use EZVIZ cleaning solution.

Please make sure the network environment is stable. If you encounter such issue, try switching to a better/different network or disconnecting and reconnecting the device to get it solved. Please also make sure that the base station is properly installed on a hard-level surface with no obstacles in the surroundings.

Please note that up to 50 face recognitions and up to 20 palm veins can be added to HP7 Pro.

To configure speaker settings for the gate opener, please follow the steps below:

1. On the detail page of the wireless repeater, tap the device card of the gate opener and select "Speaker Details".

2. On the "Speaker Details" page, you can turn on the Door Opening Reminder and select a reminder sound as you like.

3. Tap "Save" in the upper-right corner.

After you enable the Door Opening Reminder, each time when the gate is opened or closed, the wireless repeater will make a sound.

Regarding this issue, please try the following troubleshooting steps:

- Ensure that the power source is functioning properly.

- Examine the charging contacts on both the robot and the charging dock. Make sure they are clean and free from dust or dirt. If you notice any debris, use a damp cloth or wet wipes to clean the contacts before attempting to charge again.

- Please turn off the Charging in off-peak time feature on the EZVIZ APP by going to the Device Settings page>More>Charging in off-peak time.

After performing these checks, see if the charging issue is resolved. If you continue to experience problems, please reach out to our support team at cleaning.eu@ezviz.com for further assistance.

Please delete the current map and try to build a new one by press On-off button.

After sweeping has accumulated for more than 30 minutes, reverse entangled hair cleaning will be triggered at the end of the task to reduce the entanglement.

If your smart lock being unable to remote unlock, please kindly follow the steps below:

1. Please make sure your smart lock is running on the latest device firmware.

2. Please check and select the time zone for the smart lock again (device Settings>Device information>Time zone).

3. If you are using the DL01S smart lock, please make sure the lock is connected with the A3 gateway via Wi-Fi connection and its keypad as well.

If you need further assistance, please contact the EZVIZ support team for personalized guidance.

Kindly note that the actual battery life will vary depending on environmental factors, network stability and the frequency of lock activities.

Thus, to optimize the battery life, we suggest you check the following:

1. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your lock and your router, causing unstable network.

2. Please make sure your device is running on the latest firmware.

3. Meanwhile, for smart lock DL03, DL04, DL50FVS, you can try enabling Power-saving Mode in device Settings>Battery to reduce battery drain.

If you need further assistance, please contact the EZVIZ support team for personalized guidance.